Quote:
Originally Posted by pookie
HMRC - where do I start
Joe P: CAn I enquire where my refund has gone?
Them: Its been paid to your bank account
Joe P: Err no it hasnt appeared
Them: Oh yes it has theres a reference and everything
Jop P: Still nope cant see it
Them: Have you checked ?
Joe P: Still no. Can you tell me which account you have registered?
Them: Err no cant do that. Have you checked your account?
Joe P: Hmm maybe if you tell me which account you have I can check? I cant see the bank details on the online portal. How can I change them?
Them: You have to fill in a form. I can direct you.
Joe P: Could you send the details via email as I haven a pen handy
Them: No cant send emails. You can find the 434 form online
Joe P: Ok
Them: Just google VAT form 434
Joe p: Cheers . Can I change the address on file?
Them Yes you can but you need to fill a form
Joe P: Whats plastic and goes click?
Them: Huh?
** the last part was artisic license but you get my frustration after waiting for 20mins on hold
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You have my sympathy, but this is the reality of centralising government departments core businesses, from local offices. You now have to deal with low paid call centre staff who are just reading from a script or following a procedure set out by people who don't have your kind of problems.
Pre centralisation you could have gone to a local office, and spoken to a human being face to face.