[DJ123]

GOTD - Bemoto insurance

With the new Bike incoming, i made a change to when it switches over, and need some cross over time on the day of trade in. Called them up & spoke to someone who arranged it. Paperwork arrives - its wrong. I email back to check (await 3 days for a response) yes it is correct & wrong. Reply to email (Monday) still no response.
Call on Monday night (on hold for 30 mins) no answer - request a call back which comes. Explain my issue and the operator says i'll get a call back Tuesday. Nothing happens. Wednesday. Nothing happens. I call this evening (multiple times) same thing; on hold for 30 mins, then leave a call back request. Nothing happens.

Don't think i'll be renewing with them due to their appalling customer contact abilities. My previous Insurance Broker always pick up in 3 rings (company policy/standard - well staffed offices/teams) Always. Email response is hours/the same day.