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Old 22-04-22, 01:40 PM   #10597
svenrico
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Join Date: Sep 2020
Location: North Yorkshire
Posts: 373
Default Re: Gripe of the day - What is yours?

update on the shock absorber - just been informed suzuki shock is not arriving in germany until june - suzuki customer care might consider some goodwill gesture for inconvenience caused by delay but only if genuine suzuki shock fitted - told them I can't wait until june or later , so can I arrange for suzuki dealer to fit another brand of shock absorber. they will only consider goodwill gesture after part fitted and it has to be genuine suzuki. so catch 22 situation !!! customer care did say if suzuki dealer does fit another shock and I want some sort of compensation/goodwill gesture ,the dealer would have to speak to the suzuki warranty team.
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