Quote:
Originally Posted by garynortheast
Most of the morning spent on the phone to British Gas about the now closed electricity account I had with them (now with Octopus, thankfully) and the current gas account. Spent 20 minutes on the phone waiting to speak to someone, as the person on the chat thing didn't seem able to do anything much. 20 minutes of a loop of some grim piece of muzak. 
Now on the phone to Powys County Council. Another loop of muzak while I wait to talk to someone about solar panels. Losing the will to live.............  |
"your call is very important to us"
"We're experiencing large call volumes"
"Most problems can be resolved by visiting our website"
Customer care is pretty poor these days. No one invests in it as it doesn't produce a revenue stream.
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