Quote:
Originally Posted by SV650rules
My gripe is that I normally buy my batteries from Tayna, but a few years ago when i needed a new Yuasa YT12A-BS AGM battery for my AL7. Tayna were out of stock and could not give me a date when new stock would arrive ( probably covid affecting the supply chain ). I found the right battery at MDS and ordered one ( never used MDS before, but Tayna are always great to deal with and very quick delivery ), when it arrived there was acid in packaging acid on the battery. I emailed a photo to MDS and a guy rang me back saying that they bulk fill the batteries and that was just some splashing ( they obviously do not wipe batteries down before shipping ) and if I had problems with the battery they would replace it. Now less than 3 years later the battery was not able to achieve 'green' on my smart charger, so I measured battery voltage at 10.5 volts.... Every one of the Yuasa batteries I have ever had on bikes and cars has lasted at least 5 years, and I replace batteries at 5 years as a rule. Now because the guy phoned me back rather than email I have no record of our conversation about replacing the battery which only get 12 months warranty anyway... I feel I have been stiffed by MDS...
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Try a claim citing Sale of Goods Act "not fit for purpose" reasoning. They are statutory rights and warranty period is not necessarily relevant.
If you have a proof of sale, less than 3 years does seem low for average battery life. (Like you say batteries typically last longer. More anecdotes: The original Yuasa I had on my VFR lasted over 10 years and the batteries in our current SVs are probably getting on for 5 years+ too. I bet there's some industry statistics on the web somewhere.)
You may have to argue a bit but if you're going to have to replace the battery anyway what have you got to lose? Even if just to send an email to test the waters before letting them know you'll never buy from them again, or recommend them to anyone if their first response is 'No way'. You never know, maybe they'll have some semblance of decent after sales and honour the phone promise?