just renewed mine...put on form I had NCB with carole Nash- now with ebike
got a cover note pending confirmation of NCB- then e bike sought NCB themselves ...and CN gave it to them- no probs- and I had a third party fault claim !
maybe its just individuals..try again give them another call and be reallly nice.!!! right from the off- they must get folk complaining all the time-
my wife works in insurance and says its natural that if someone calls and starts out aggressive and says "right I am not comin off hte phone until this is sorted!" it gets her back up straight away and although she should stay impartial , she is human.!!
so give em another call and try and get their empathy.
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ooops I did it again ... new bike . cb1000r
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