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Originally Posted by quikstu
COMPLAIN COMPLAIN COMPLAIN.
Take the bike back & speak nicely but firmly to staff until you get what you want. Quote the R&G site, take print outs. Phone R&G & confirm if indeed the black is an 'extra'.
If you stand your ground long enough they will back down & change the silver spars to the black. If they didn't tell you that the spars were silver I'd mention it & use it as a bargaining tool. Okay "you should've asked" is what they'll probably say but the pictures you saw were black & THEY never told you otherwise.
You'd expect a dealer to know this & be upfront with you.
Good luck & keep us updated.
Don't settle for anything less that what you want.
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It was R&G who told me the black blocks are extra!!
I told them about their web-site and they said they'll get it amended.
Going back to the dealer to have them removed, just phoned them about getting my original engine bolts.
R&G can can get lost. I dunno if I just spoke to some phone monkey who couldn't be bothered but I'm not happy. This is why British manufacturing is dying on its **** and with attitudes like that I wouldn't lift a finger to save them, I work too hard for my money to accept such shoddy customer service!
