[dizzyblonde]

BT or Sky can be exceptionally irritating. Our house recently got hit by lightening, along with another four out of the terrace. Even the chap next door with an all singing all dancing new electric system in the house wasn't spared. We lost a lot of high cost equipment. The insurance company were brilliant... However.... Trying to explain to someone in India, that is on the end of a terrible line, that no end of testing will work, because the hub power supply plug, is as black as the ace of spades, as is the telephone power plug, is near impossible. I can't tell you what colour my hub is displaying, I daren't plug it in! The whole terrace had various phones and broadband blown, I could almost hear BT rubbing their hands together in glee!
I think Sky used the same person too. Trying to explain that your box isn't picking up signal and you don't care it's out of warranty, it's not the box, it's the thing stuck up in the air, the same one that blew into a shower of sparks next door but one!
Both tried charging call outs, both didn't get away with it. I spent almost a week getting through to a person who had a brain, and when I finally got a new hub delivered, I received an ethernet cable instead!!!!! So another week wasted! I got a paltry ten quid refund for the wasting of time, and both BT and Sky engineers had to do some work. At least I didn't get charged, but I can't imagine how much money they made because of the lightening strikes that night. I had to laugh on the first morning at ringing BT



Due to the recent lightening strike, we are experiencing a high volume of calls.... Making us lots of money and frustrating the hell out of you... Thanks for calling BT, please try again later