Quote:
Originally Posted by DarrenSV650S
Virgins sh!tbox routers and customer service
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there is a sense of having tempted fate here. A couple of days ago there was a thread about ISPs and I mentioned that I was satisfied with Virgin overall.
Shortly thereafter my (wired) connection would blink off with a "no internet connection" message. If I looked in the Superhub3 router error log there was always this type of error:
2019-01-17 12:13:14.00 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:16:e3:7b;CMTS-MAC=00:01:5c:79:d2:55;CM-QOS=1.1;CM-VER=3.0;
Best case it would blink back on after a couple of seconds worst case (only once so far) the router rebooted itself. This reboot is normal with a loss of sync. but the reboot takes about 5 minutes. (I timed it)
There are always errors in the log, though, even when it's running well, most are warnings but the critical ones worry me.
Virgin are sending someone round today.