Re: Zen Broadband
if the bill is in your name then you are tied into a 12mth contract. no matter what the engineers say i can tell you you will never get out of the contract without paying some kind of fee.
QOS is a very grey area with regards to contracts. unless its a complete denial of service then they will tell you that they are supplying a service and make up some bull about it being more that they are entitled to supply.
good luck...
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