Quote:
Originally Posted by Seeker
Zen broadband are currently rated with the highest customer satisfaction and have a UK call centre, anyone here using them?
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On OP topic, I use Zen domestically (and have done for a number of years, including a number of house moves to different UK locations).
Service wise I would rate them highly. However, I've not really had to deal with the customer service centre much because day-to-day it just seems to work!
Principal down side is that they're far from the cheapest. So far, in the grand scheme of things, I think it's been a price worth paying for quality and reliability of service.
I think they are more built around a business service model rather than targettng mass domestic consumer so there are perhaps some "quirks" to the way they operate. I have a technical electrical/electronic background (though I only consider myself partially-computer-literate in modern terms) and I have also been frustrated in the past by trying to engage with dumb consumer based companies. I, too, have a low tolerance level. Just the fact that you feel like you're having to fight with Virgin would be enough to put me off them. I've never felt patronised by Zen.
Hope this helps.