Thread: Zen Broadband
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Old 10-02-19, 03:02 PM   #15
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Default Re: Zen Broadband

Quote:
Originally Posted by Ruffy View Post
Hope this helps.
yes it does, thanks. Virgin and Zen are about the same price for phone and broadband although Virgin offers a faster connection (which doesn't bother me) I will stay with them if they fix it or if I have penalties for leaving. The thought of having to call Virgin's Indian call centre fills me with dread.

As predicted my new laptop has made no difference. I have both the desktop and laptop running. The EMCO pinging program chimes on the desktop to alert me that the connection is lost and I immediately ask the laptop for a new webpage which, of course, fails. 4 times today, 3 times for 50 secs and one "blink". These dropouts show clearly on the BQM program, I don't why Virgin's diagnostic software is not showing it unless its resolution is too coarse. In the scheme of things 150 secs total errors in 12 hours is not a lot to find (although I did).
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