[Quiff Wichard]

I think your problem with your ncb not being released is that the claim
is still classed as open with axa as you have informed them of the accident when it happened and they will leave open for up to 12 months in case the third party make a claim.
What you need is a letter from your legal team advising that the third party have admitted liability or a letter from the third party admitting liability, if you then send this to your insurance brokers and also to axa claims they will then hopefully close the claim file and release your bonus
as they know you can't cliam from them for damage as you were had tpft
cover.

Mrs Quiff