Always a problem when you go the mail order route.
I too would not be too happy about the scratch and would give them a call to see if they can replace it.
Postage is usually sorted by through the courier. That is what happened when I received a full race can instead of a road legal one. They told me to repack it and the courier would pick it up, then they sent me the replacement.
If you can accept the scratch you could always ask for a bit of discount.
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