[Adam Ef]

Originally Posted by Kenzie

It depends on where the item is coming from. Fulfilled by Amazon generally means they have it in the UK. It may have come from out of the country.

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Waited three months for a chain cleaner from Amazon once. It wasn;t clear from the listing, but it came from China. If I'd known I'd have spent a couple of quid more and got one that would arrive sooner.


My gripe is Hermes and how impossible it is to contact them. Someone has sent me a phone I ordered Dec 26th. They took ages to send and now it's been stalled since 7th Jan showing received on Hermes tracking but no progress. Spent the best part of two hours yesterday trying to actually talk to someone. The best result I got was eventually live chat on their website, which took about an hour waiting after being hung up on by a robot on the phone that took me through half an hour of options and waits and told me to try live chat, then said goodbye and hung up.


Then I sent a parcel with them myself in the afternoon and their system fritzed out and charged me twice. Only showing as one transaction on the Hermes site in my account but twice on my Paypal account. They can't doing anything about it and have sent me to get Paypal to sort it out. Paypal want me to sort it with Hermes... got a feeling this is going to be a long struggle. Longer than the £5 overcharge is worth, but there's no way I'm letting it go and paying £5 twice to send a parcel.