I have to fill out one of these surveys on my solicitor on the conclusion of my Dad's Will. She did a good job, I think, but since I've never gone through this before what do I have to compare it against?
These surveys in general leave me stumped; if I rate people as excellent (top rating) does that mean they can't improve? Can you ever do a perfect job? On the other hand if I rate them as good (next one down) then why wasn't I happy with their service and how could they have improved?
I think I may be over-thinking this
