M&P Direct - grrrrr

Sooo, ordered a new chain n sprockets on saturday from M&P Direct website.

Fair enough they probably don't work sundays, so I figured they'd despatch the item on Monday. Not a peep.

Got an email this morning saying that they can't supply what I've ordered.



HOW LONG DOES IT TAKE TO CHECK AN ORDER AND RESPOND? I could've ordered from somewhere else and had it fitted by now if they had let me know on Monday.

Rant over.

[the_lone_wolf]

Originally Posted by Roberrrrt

HOW LONG DOES IT TAKE TO CHECK AN ORDER AND RESPOND?

How long does it take to call them? Lesson 1: If you need something urgently you call

On their home page it says "Open 7 days a week" with their phone number in huge typeface

If you'd called they'd have been able to tell you there and then

Not seeing how this is in any way their fault tbh

Lesson 1: Don't patronise me. I never said I needed it urgently, you assumed that.

I am annoyed at their fairly inefficient online system.

It's my choice whether I order online or give them a ring, correct? Fair enough I missed the 7-days opening sign - but surely that just compounds my case for their delay in responding...

Almost every time I've ordered products online (bike parts or otherwise) I've had notification of despatch or of the product being unavailable within 1 day. Just surprised me that it took them four days. In this technological age I don't think it's unreasonable to be as demanding as this. That's my opinion, but thanks for your concern TLW.

[_Stretchie_]

Sorry dude, I know it doesn't help you, but I've never had a problem.

Recently bought 2x chain and sproclket kits, the lass on the phone said we have to order them in and they'll be with you within a week if that's ok.

I say "Yes, that'll be ok"

And they turned up in a week.

I have heard quite a few people say they've had probs with late/non delivery or delivery of wrong items so you're not on your own

I must have just been really lucky with them. Hope you get it sorted asap dude

Yeah well I guess it happens now and again, just annoying when it happens to you!

They didn't give me the option to wait while they ordered in, they just cancelled my order. But I suppose that's another que for a "you should have rung them" comment.

Ordered off fleabay now, see what happens.

[the_lone_wolf]

Originally Posted by Roberrrrt

Lesson 1: Don't patronise me. I never said I needed it urgently

So why are you getting your panties in a twist and ranting on here?

If you're that concerned, and "demand" a response within 24hrs, you should have called them on Monday when you heard nothing

Nice avatar bth, epic fail indeed

Originally Posted by the_lone_wolf

So why are you getting your panties in a twist and ranting on here?

Felt the need to vent my spleen, that's all. Everyone else does it on here!

Don't worry about it sunshine, you just carry on being 'Captain Awesome Mega Poster' in your internet world.

(I woke up on the wrong side of the bed today. In the mood for arguing with people, real and virtual, apologies for any offence caused )

[ophic]

Originally Posted by Roberrrrt

In the mood for arguing with people

The problem is, that is TLW on a good day

[the_lone_wolf]

Originally Posted by ophic

The problem is, that is TLW on a good day

This is a good day...


Just funny having someone ranting about M&P not contacting them when they've had from Saturday until this morning to contact M&P and haven't done so... Yes, a few people rant on here, but they normally have something to rant about...

Nowt as queer as folk...

Originally Posted by the_lone_wolf

Just funny having someone ranting about M&P not contacting them when they've had from Saturday until this morning to contact M&P and haven't done so... Yes, a few people rant on here, but they normally have something to rant about...

Think I've explained thoroughly enough my views on the phone vs. online ordering debate. Nothing to rant about? How was I supposed to know that what they have advertised as available to purchase on their website turns out (four days later) to not be available? Oh yeah, ring them, right? Lesson 1?

I CHOSE TO BUY ONLINE. I SHOULDN'T HAVE TO CHASE MY ORDER BY PHONE.

Do you work for M&P Direct? If so, you should do something about your online systems, they're cr@p.

HTH.