Shoddy service

About a month ago I ordered a sprocket from moto-racing.co.uk (AKA Hi-way Transport Services, 11 Pinewood Road, Matlock, Derbyshire, DE4 3HN )

Now this was just after a race weekend with 4 weeks till the next one so plenty of time for it to arrive.

I didn't get a confirmation Email for the order, The order trackin system on their web site didn't recognise me. With a week to go to the race i decided to follow up the order by phone as it hadn't arrived two weeks from order. the phone just continually rang out for three days.

So I sent them an Email... No reply.

So, as an alternative, I called a company that advertises in Bike magazine claming that they only have three negative feedbacks out of hindreds and not to worry because the are trying harder. Well, make that 4 because I asked the guy on the phone to confirm with Renthal that they could get me a sprocket in 4 days for the racing. He said he'd call me back in 5 minutes. 5 hours later I called hm back but he as "busy". He never did call back

Now a couple of points.

1) Never ignore or put off a dud who races as he's likely to buy a whoooole load more parts than your reular street rider.
2) How bloomin' difficult is it to buy a bloomin' sprocket?!

So I called B&C express and they took my order and two days later the Sprocket arrived. (Hurray!)

I then Emailed Moto-racing.co.uk to ask if my order had ever arrived and to ask them to cancel it if it did.

I did the race meeting and returned home. 4 days AFTER I got back the original sprocket arrived from moto-racing.co.uk with no apology, no reply to either Email or a phone call to tell me they didn't have it in stock (like they claim in their terms and conditions)

How the hell are these people still in business?

C

[Kalessin]

Some companies have no idea about the importance of customer satisfaction.

Still, moto-racing.co.uk will have made a loss, so that might make them think about it.

Ebay is one of the safest places I find, generally people dont want bad feedback on there so you get the good service...

I was gonna say - Try B&C express (but you did in the end). They are pretty damn reliable and I get them to send stuff to NZ!

Google Moto-Racing and you will see your not alone!