British Gas #@:?+*&

[Bri w]

And relax... 2,3,4.

Mrs w's mum's central heating died last night. So knowing she was on B. Gas's vulnerable person's list, not free btw, Mrs B rings B. Gas. No one available till Monday .

She's paid a premium rate to be on their priority list, and is listed as a vulnerable person. Is recently, 2wks, out of hospital following another stroke.

So now we will take her off the piped oxygen she has 16hrs a day, and attach her to the huge cylinder that sits in the corner. Transport the oxygen concentrator to our house. Go back and pick her up, with the transport cylinder, leaving the huge cylinder behind. Bit of a pain but more importantly its happening to an old woman that can barely walk/breath/ just out of hospital, and looks like a corpse.

Good job she has the premium rate service. Bunch of robbing tw@'s

oh Bri, thats just awful... hope u mom's ok now and settled at yours .. give em hell on Monday - ..... story for watchdog???

that is appalling - sounds like a year's free subscription coming your way

Is she on thier boiler cover?

It is bad if her circumstances are like that.

7. If you are without heat and/or hot water you are entitled to a Central Heating Repair Service no later than the next day. You will be charged separately for the Central Heating Repair Service. If we are unable to provide an appointment by the end of the next day, or later at your convenience, you may request 12 months' membership payments

It should top up the beer fund however.

[anna]

+1 to watchdog

Then local papers and anyone else who will listen .. really really bad service, what would happen if she wasnt on the priority list?? Would she have to wait longer?

[Sid Squid]

That's rubbish, complain loudly, very loudly.

[Jayneflakes]

We have had more than our fair share of trouble with British Gas and took the complaint to the Ombudsman. It took a letter from a court official and a visit by one of their own bailiffs before they would rectify the mistake.

It was most amusing watching a Bailiff act sheepish and apologise. He did however promise to get it sorted, which he did!

It is my opinion that British Gas are appalling with customer service, terrible at correcting faults and incompetent in the extreme. I would advise that you complain bitterly and most vocally. The Ombudsman is a good start.