One for the inter/network peoples

[Dave20046]

Basically BT are sh1te, at our office I understand we've had next to no internet since November. BT have been sending people out to the exchange on a weekly basis, every few days they reckon they've changed the noise ratio to fix noise on the line or changed our profile. Anyway the guy that's been dealing with this has had an a bit of a pasting from the MD and wasn't in today...and I was by chance so ofcourse everything went down while I happened to be in the office so it became my responsibility. BT finally agreed to send someone to site (but no matter how much we shouted they're not coming until Monday) in the meantime I wanted to rule out the router* so I swapped it(kindly supported by RavingDavis...well he basically told me I hadn't got a hope with the cisco router I came across - so I sent someone to currys... but all the same very helpful) the router didn't fix the issue although it became a lot more stable, maybe it puts up with crap better, maybe BT did something at the same time I dunno.
So for now we have people using crap internet and important people tethered to their mobile internet.

Anyway,that's the story thanks for reading, basically I'm after fresh opinions on the matter as all I have to contend with in the office is the bloke who's been dealing with it for the past 5 months who wants me to fail and some eccentric nerd that keeps shouting about it being a denial of service attack.

Questions are; any things to try and fix the issue ?- but I'm inclined to wait until BT have actually been to site (for the first time unbelievably!)

An alternate internet solution? - We've had long ongoing issues with BT in previous years, however other ISPs will use their network kit and cable isn't available in the area. We're looking at a leased line from BT or alternatively some sort of dongle backup solution but it just seems mad.



*something that bugs me is none of the neighbouring buildings are suffering from this issue, hence wanting to rule out our equipment

[Bibio]

have you checked the cabling from the entry box to equipment?

[Dipper]

We've got broadband on 2 lines with different isp's connected to a dual input router running in failover mode, not as exspensive as it sounds. If this setup is of any interest pm me.

[Dave20046]

Don't different isps still use a bt owned lines though?

All cat5 has been tested

[Bibio]

Originally Posted by Dave20046

Don't different isps still use a bt owned lines though?

All cat5 has been tested

that's great but do you run cat5 from the entry box to your modem?

if so have you checked the entire length of the cable from the entry box for staple piercing? it only takes one staple to mess things up.

[andrewsmith]

Originally Posted by Dave20046

Don't different isps still use a bt owned lines though?

All cat5 has been tested

Yes

Depending on the size of your office, it maybe worth going over to Fibre optic and setting up a cabinet to host it.
Going that way would also have other stable potentials

[tigersaw]

moons ago I took advantage of mad March and spent quite a bit of money putting in two diverse routed single mode fibres from our cabinet to two different BT exchanges. Speeds wern't great but it was reliable. Its got nothing to do with me these days, and some muppet has cancelled the service, replaced it with a single domestic ADSL and got a pat on the back for saving the company money.
Sod the fact that someone on youtube grinds everyone else to a crawl.

[Dave20046]

Sigh, BT came out again today in my absense, showed someone a graph saying the router was too close to the network equipment (i.e a switch and patch panels) and ran off. Never mind the fact it's been in the same location for 3 years, anyway I relocated it 15 yards away (to apease them) and low and behold the problem persisted, BT will not come back until Wednesday.

cracking

Originally Posted by Bibio

that's great but do you run cat5 from the entry box to your modem?

if so have you checked the entire length of the cable from the entry box for staple piercing? it only takes one staple to mess things up.

yes and it's tested okay


I've tried two routers and used a laptop plugged directly into the router (and everything else removed) and experienced the same issues.

[Dave20046]

Originally Posted by andrewsmith

Yes

Depending on the size of your office, it maybe worth going over to Fibre optic and setting up a cabinet to host it.
Going that way would also have other stable potentials

Fibre optic to where? the exchange?

[Dave20046]

Originally Posted by tigersaw

moons ago I took advantage of mad March and spent quite a bit of money putting in two diverse routed single mode fibres from our cabinet to two different BT exchanges. Speeds wern't great but it was reliable. Its got nothing to do with me these days, and some muppet has cancelled the service, replaced it with a single domestic ADSL and got a pat on the back for saving the company money.
Sod the fact that someone on youtube grinds everyone else to a crawl.

At what sort of cost? My issue is 'BT business broadband was fine for about five years and now it's suddenly problematic...but only for our building - not our neighbours