Cissbury Leathers - SV650.org

11-02-05, 10:14 AM

I am posting an account of my experience with Cissbury Leathers
because I know that some members of sv650.org use them, see, for
example, the thread http://forums.sv650.org/viewtopic.php?t=16758.

On 11 January (exactly 1 month ago) I ordered a pair of Akito Viper
boots from the Cissbury Leathers website http://www.cissburyleathers.com/,
price £34.99 + £6 delivery. On 12 January I got an email saying that
there will be a delay of 7 days because the boots are out of stock.
I patiently waited until 6 February when I emailed Cissbury Leathers
asking what is going on. No reply. Emailed again on 8 February. No
reply. Phoned twice on 10 February and was told that the person
responsible for internet sales will call me back. Nobody did.
Finally, today, 11 February, I managed to get through to someone who
promised to refund the payment to my credit card (remains to be
seen).

The amazing thing is that Cissbury Leathers continue offering these
boots on their website, see
http://www.cissburyleathers.com/prod...P&Cat=1&Man=15
They are happy to take our money knowing that they don't have the goods.

PS. I must add that this sort of thing appears to be getting more
common in e-commerce. On 5 February I ordered a wireless modem
router bundle from http://www.broadbandbuyer.co.uk/.
They took the money and only yesterday (10 February) admitted that
they don't have the goods. I wasted 5 days. With another retailer I would
have had the router by now. Awaiting yet another refund.

11-02-05, 10:19 AM

Your right, it is becoming more common with internet stores now, I rely on the ones I know are good and give stock details on the site now unless I hear a good recommendation of a site..

11-02-05, 10:25 AM

Quote:

Originally Posted by Iansv

Your right, it is becoming more common with internet stores now, I rely on the ones I know are good and give stock details on the site now unless I hear a good recommendation of a site..

Yes, it is always a good sign when the web site tells you how many items
are actually in stock. Unfortunately, few e-retailers give this information.

And sticking to tried e-retailers is also a good idea. Only in this case it was
my first go at buying motorcycle gear over the internet and Cissbury
Leathers seemed respectable enough.

BillyC · 11-02-05, 10:37 AM

It really is very naughty of them to charge your card before despatching the goods, let alone realising they don't actually have any in stock!

fizzwheel · 11-02-05, 10:38 AM

Quote:

Originally Posted by BillyC

It really is very naughty of them to charge your card before despatching the goods, let alone realising they don't actually have any in stock!

I think that it might also be illegal as well

You should report them to trading standards

11-02-05, 10:39 AM

Bloody Internet!

Im sorry to hear about your troubles. I have ordered a couple of things from Cissbury leathers in the past and they were fine. Must admit it is pretty annoying waiting for things you have ordered without proper communication. Hope you get it sorted soon.

11-02-05, 10:48 AM

get onto your credit card company and explain the situation - they'll pull the funds back from the store.

BillyC · 11-02-05, 10:52 AM

Quote:

Originally Posted by mrbizzy

get onto your credit card company and explain the situation - they'll pull the funds back from the store.

This will also completely shaft their rating with their current card services supplier, leading to lots of questions and possible investigations into fraud.

Do it!

11-02-05, 10:56 AM

You think that if 2000 of us did it and waiting 5 days and then got a refund, the amount of interest they would make on that money, would be very nice, thanks very much and all for Free!
sexysi

11-02-05, 11:04 AM

I checked out the Trading Standards website

http://www.tradingstandards.gov.uk/

and could not find a way of submitting a complaint. They only give you
the phone number of your local Trading Standards officer (via your
postcode). I don't see how a local government official from Trowbridge
can deal effectively with a company that is not local.

I am too lazy to report Cissbury Leathers to my credit card company,
as long as I indeed get a refund.

The fact that Cissbury Leathers functioned well in the past doesn't
mean that they aren't having problems now. A few years ago I ordered
some furniture from a retailer called, as far as I recall, World of
Leather. At the time World of Leather outlets were functioning fine,
no sign of trouble. Switched on the telly a month later and there it
was on the news having gone bust. Fortunately, I paid for my
furniture by credit card so the credit card company refunded me the
full amount. Since then I pay for all major purchases by credit card
as opposed to debit card, even if it involves a credit card fee.

The smart thing to do would be to open an internet shop myself,
selling non-existent goods. Close shop a month later and flee to a
country that doesn't extradite to the UK. I would do it straight
away if I weren't so busy marking exam papers.

11-02-05, 10:14 AM	#1
Professor Guest Posts: n/a	Cissbury Leathers I am posting an account of my experience with Cissbury Leathers because I know that some members of sv650.org use them, see, for example, the thread http://forums.sv650.org/viewtopic.php?t=16758. On 11 January (exactly 1 month ago) I ordered a pair of Akito Viper boots from the Cissbury Leathers website http://www.cissburyleathers.com/, price £34.99 + £6 delivery. On 12 January I got an email saying that there will be a delay of 7 days because the boots are out of stock. I patiently waited until 6 February when I emailed Cissbury Leathers asking what is going on. No reply. Emailed again on 8 February. No reply. Phoned twice on 10 February and was told that the person responsible for internet sales will call me back. Nobody did. Finally, today, 11 February, I managed to get through to someone who promised to refund the payment to my credit card (remains to be seen). The amazing thing is that Cissbury Leathers continue offering these boots on their website, see http://www.cissburyleathers.com/prod...P&Cat=1&Man=15 They are happy to take our money knowing that they don't have the goods. PS. I must add that this sort of thing appears to be getting more common in e-commerce. On 5 February I ordered a wireless modem router bundle from http://www.broadbandbuyer.co.uk/. They took the money and only yesterday (10 February) admitted that they don't have the goods. I wasted 5 days. With another retailer I would have had the router by now. Awaiting yet another refund.

11-02-05, 10:37 AM	#4
BillyC Moderator Mega Poster Join Date: Nov 2003 Location: The exiles of Kent Posts: 2,184	It really is very naughty of them to charge your card before despatching the goods, let alone realising they don't actually have any in stock! __________________ SV650 K3 - Gone. Now a member of the SV650.org Kawasaki brigade!

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11-02-05, 10:19 AM	#2
Iansv Guest Posts: n/a	Your right, it is becoming more common with internet stores now, I rely on the ones I know are good and give stock details on the site now unless I hear a good recommendation of a site..

11-02-05, 10:39 AM	#6
Steve H Guest Posts: n/a	Bloody Internet! Im sorry to hear about your troubles. I have ordered a couple of things from Cissbury leathers in the past and they were fine. Must admit it is pretty annoying waiting for things you have ordered without proper communication. Hope you get it sorted soon.

11-02-05, 10:48 AM	#7
mrbizzy Guest Posts: n/a	get onto your credit card company and explain the situation - they'll pull the funds back from the store.

11-02-05, 10:56 AM	#9
sexysi Guest Posts: n/a	You think that if 2000 of us did it and waiting 5 days and then got a refund, the amount of interest they would make on that money, would be very nice, thanks very much and all for Free! sexysi

11-02-05, 11:04 AM	#10
Professor Guest Posts: n/a	I checked out the Trading Standards website http://www.tradingstandards.gov.uk/ and could not find a way of submitting a complaint. They only give you the phone number of your local Trading Standards officer (via your postcode). I don't see how a local government official from Trowbridge can deal effectively with a company that is not local. I am too lazy to report Cissbury Leathers to my credit card company, as long as I indeed get a refund. The fact that Cissbury Leathers functioned well in the past doesn't mean that they aren't having problems now. A few years ago I ordered some furniture from a retailer called, as far as I recall, World of Leather. At the time World of Leather outlets were functioning fine, no sign of trouble. Switched on the telly a month later and there it was on the news having gone bust. Fortunately, I paid for my furniture by credit card so the credit card company refunded me the full amount. Since then I pay for all major purchases by credit card as opposed to debit card, even if it involves a credit card fee. The smart thing to do would be to open an internet shop myself, selling non-existent goods. Close shop a month later and flee to a country that doesn't extradite to the UK. I would do it straight away if I weren't so busy marking exam papers.