Why does it always happen to me? - SV650.org

30-10-06, 11:16 AM

As most of you know, there's on-call work involved with my job.

Last week, I wasn't on call, but the Senior engineer was. He had the weekend away, so we arranged cover around him. Worked out I was on call on Saturday. No big deal.

Saturday came and went without an issue. Great, chance to relax for a day.

Sunday came and went. Then all hell broke loose. Our biggest client had a critical fault. He tried calling the call centre, no response. He tried calling the Support Manager, no response. He tried calling the Support Director, no response. So then He called the Support Supervisor. He's in hospital at the moment, and guess who's phone his is redirected to? Yup. Mine.

Since this happened at 1:30 this morning, I called the client to ask if it could wait 7 hours until we had staff in the office, but no, it had to be dealt with then. OK. So I started looking at the issue, after setting up my machine to connect to their site (recently re-installed Windows), thinking that the client was currently hemorrhaging money, and I was all alone, with no-one to contact for help. Luckily I don't pay the bills, so it wasn't that stressful.

A couple of hours later, I've not resolved the issue, but I have found out that the system is operating normally, and will continue to do so, for at least 24hours. So I tell the client that I'm going to get some shut eye, and I'll get back to them in the morning. He accepts, thankfully.

So I head off to bed, just crawl into bed without waking the Mrs or our 2yr old. Then our 7yr old has a nightmare, and refuses to go back to sleep.

So yes, I'm irratable, grumpy, and I wanna go home.

But on the plus side, I'm still in the UK, and I had a decent ride to the office. I'm just concentrating now on the fact that I won't be doing the on-call work for long. Yes I'm counting the days/hours, but I need something to look forward to

Just figured I'd share my hell with the .org

30-10-06, 11:22 AM

30-10-06, 11:52 AM

Sounds like a rough day/night, bad luck mate.

Stu · 30-10-06, 12:17 PM

So what's personal support cover looking like for tonight?

Only joking didn't realise it was that rough.
Get some rest

30-10-06, 12:22 PM

I feel your pain, only one thing for it.....

30-10-06, 11:16 AM	#1
Baph Guest Posts: n/a	Why does it always happen to me? As most of you know, there's on-call work involved with my job. Last week, I wasn't on call, but the Senior engineer was. He had the weekend away, so we arranged cover around him. Worked out I was on call on Saturday. No big deal. Saturday came and went without an issue. Great, chance to relax for a day. Sunday came and went. Then all hell broke loose. Our biggest client had a critical fault. He tried calling the call centre, no response. He tried calling the Support Manager, no response. He tried calling the Support Director, no response. So then He called the Support Supervisor. He's in hospital at the moment, and guess who's phone his is redirected to? Yup. Mine. Since this happened at 1:30 this morning, I called the client to ask if it could wait 7 hours until we had staff in the office, but no, it had to be dealt with then. OK. So I started looking at the issue, after setting up my machine to connect to their site (recently re-installed Windows), thinking that the client was currently hemorrhaging money, and I was all alone, with no-one to contact for help. Luckily I don't pay the bills, so it wasn't that stressful. A couple of hours later, I've not resolved the issue, but I have found out that the system is operating normally, and will continue to do so, for at least 24hours. So I tell the client that I'm going to get some shut eye, and I'll get back to them in the morning. He accepts, thankfully. So I head off to bed, just crawl into bed without waking the Mrs or our 2yr old. Then our 7yr old has a nightmare, and refuses to go back to sleep. So yes, I'm irratable, grumpy, and I wanna go home. But on the plus side, I'm still in the UK, and I had a decent ride to the office. I'm just concentrating now on the fact that I won't be doing the on-call work for long. Yes I'm counting the days/hours, but I need something to look forward to Just figured I'd share my hell with the .org

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30-10-06, 11:52 AM	#3
Warthog Guest Posts: n/a	Sounds like a rough day/night, bad luck mate.

30-10-06, 12:17 PM	#4
Stu Trinity Mega Poster Join Date: Jun 2006 Location: Guildford Posts: 8,027	So what's personal support cover looking like for tonight? Only joking didn't realise it was that rough. Get some rest

30-10-06, 12:22 PM	#5
glsuk1970 Guest Posts: n/a	I feel your pain, only one thing for it.....