Ebay help - SV650.org

Wideboy · 05-11-14, 08:48 PM

Bought a second hand can off evilbay. The pictures included in the advert only showed the inside side of the exhaust (tyre side), I messaged the seller before bidding and asked what condition it's in and could I have a picture of the face side, He replied with "that is the face side" and that was all. IT was quite clear that it wasn't, but I thought there might be a possibility that this guy isn't a bike (listing title was wrong) so may not know which is the face side and I'm covered by eBay if the ad is wrong so I took a punt with a low bid.

Anyway, won it for £31 quid, It arrived yesterday and unsurprisingly the face side had gravel rash

. So I open an eBay case, I selected "item does not match description" and eBay have requested a return from the seller. The only major damage is only to the rivet straps which I can replace and the rest of the damage I can buff out on the wheel, So I messaged him this morning basically saying that if he sent me a partial refund I'd stop the eBay case. He hasn't replied to me or the eBay case.

If he doesn't respond by the 13th I can involve eBay and get it sorted. But what will happen? If I get my money back will I have to return the can? I already have rivet strap hanging around so all the repair is going to cost me is time. Can i tell eBay that I want a partial refund rather than a total return?

Tomor · 05-11-14, 08:51 PM

Wait it out. You will probably end up with a full refund and a can if eBay get involved.

Sent from my magical portable device

pookie · 05-11-14, 09:09 PM

Yes you can choose options when opening up a dispute of full or partial refund. You can also get the buyer to pay for the return too.

Tomor · 05-11-14, 09:11 PM

EBay will look highly in your favour as the seller hasn't bothered to reply.

Sent from my magical portable device

maviczap · 05-11-14, 09:24 PM

Quote:

Originally Posted by Tomor

EBay will look highly in your favour as the seller hasn't bothered to reply.

Sent from my magical portable device

Yep, its all in the buyers favour these days

littleoldman2 · 05-11-14, 09:52 PM

Quote:

Originally Posted by maviczap

Yep, its all in the buyers favour these days

Which is why they now give away free listings.

sniff · 05-11-14, 10:07 PM

Bouhgt some speakers off flabby earlier this year. Didn't work put in complaint, got money back and kept speakers. Turns out the two pin to three pin plug didn't work. Tried them on shaving plug and worked perfectly. They didn't ask for the item to be returned. Win, win for me. I had every intention in returning the item. but they didn't ask for them back.

Wideboy · 05-11-14, 10:23 PM

So question is should I asked for a total refund or partial?

Tomor · 05-11-14, 10:26 PM

Depends if you want to keep the can our not. If your aren't really bothered, take the risk and ask for a full refund. If you want to keep the can and repair it, then a partial refund

Sent from my magical portable device

05-11-14, 10:40 PM

take the risk, go for full refund.

05-11-14, 08:48 PM	#1
Wideboy Evel Knievel Mega Poster Join Date: Jun 2007 Location: Eastleigh Posts: 4,641	Ebay help Bought a second hand can off evilbay. The pictures included in the advert only showed the inside side of the exhaust (tyre side), I messaged the seller before bidding and asked what condition it's in and could I have a picture of the face side, He replied with "that is the face side" and that was all. IT was quite clear that it wasn't, but I thought there might be a possibility that this guy isn't a bike (listing title was wrong) so may not know which is the face side and I'm covered by eBay if the ad is wrong so I took a punt with a low bid. Anyway, won it for £31 quid, It arrived yesterday and unsurprisingly the face side had gravel rash . So I open an eBay case, I selected "item does not match description" and eBay have requested a return from the seller. The only major damage is only to the rivet straps which I can replace and the rest of the damage I can buff out on the wheel, So I messaged him this morning basically saying that if he sent me a partial refund I'd stop the eBay case. He hasn't replied to me or the eBay case. If he doesn't respond by the 13th I can involve eBay and get it sorted. But what will happen? If I get my money back will I have to return the can? I already have rivet strap hanging around so all the repair is going to cost me is time. Can i tell eBay that I want a partial refund rather than a total return? __________________ 05 DRZ400E RIP hovis

05-11-14, 08:51 PM	#2
Tomor Member Mega Poster Join Date: Oct 2011 Location: Yateley, Hants Posts: 2,306	Re: Ebay help Wait it out. You will probably end up with a full refund and a can if eBay get involved. Sent from my magical portable device __________________ Yam XT125R - Sold SV650 -Sold DL 650 K6 - Sold 2012 Street Triple R - For Sale - Linky here

05-11-14, 09:09 PM	#3
pookie Member Join Date: Jul 2004 Location: Essex Posts: 938	Re: Ebay help Yes you can choose options when opening up a dispute of full or partial refund. You can also get the buyer to pay for the return too. __________________ "an unedifying exercise in postmodern, operatic grunge" Was - 2000 Candy blue sv650s -2003 Sonic silver sv1000s Gone - 2007 Wildfire Orange Ninja zx6r Now - 2010 Triton blue sv650s -Back to the future

05-11-14, 09:11 PM	#4
Tomor Member Mega Poster Join Date: Oct 2011 Location: Yateley, Hants Posts: 2,306	Re: Ebay help EBay will look highly in your favour as the seller hasn't bothered to reply. Sent from my magical portable device __________________ Yam XT125R - Sold SV650 -Sold DL 650 K6 - Sold 2012 Street Triple R - For Sale - Linky here

05-11-14, 10:07 PM	#7
sniff Member Join Date: Feb 2010 Location: Dagenham Posts: 724	Re: Ebay help Bouhgt some speakers off flabby earlier this year. Didn't work put in complaint, got money back and kept speakers. Turns out the two pin to three pin plug didn't work. Tried them on shaving plug and worked perfectly. They didn't ask for the item to be returned. Win, win for me. I had every intention in returning the item. but they didn't ask for them back.

05-11-14, 10:23 PM	#8
Wideboy Evel Knievel Mega Poster Join Date: Jun 2007 Location: Eastleigh Posts: 4,641	Re: Ebay help So question is should I asked for a total refund or partial? __________________ 05 DRZ400E RIP hovis

05-11-14, 10:26 PM	#9
Tomor Member Mega Poster Join Date: Oct 2011 Location: Yateley, Hants Posts: 2,306	Re: Ebay help Depends if you want to keep the can our not. If your aren't really bothered, take the risk and ask for a full refund. If you want to keep the can and repair it, then a partial refund Sent from my magical portable device __________________ Yam XT125R - Sold SV650 -Sold DL 650 K6 - Sold 2012 Street Triple R - For Sale - Linky here

05-11-14, 10:40 PM	#10
Spank86 Guest Posts: n/a	Re: Ebay help take the risk, go for full refund.

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