<Rant> 02 </Rant>

[timwilky]

Not in a good mood. I did a web top up earlier in the week, it has gone out of my bank and not been credited to the phone.

I phone 02 customer services with 60p left. they charge 25p/min to talk to their own customers. Was in a queue when the credit ran out.


So phoned their 0870 number. Why do these people not have either 0800 or geographical numbers for their customer services.



They will not investigate it as the phone is my wifes, I bought the damm thing, pay the bill etc. They will not refund my money to my back account or talk to me or transfer me to a supervisor.


So I have just smashed the phone. broken up the o2 sim and wasted £20 that they will not return. These people are incompetent beyond belief. All I wanted to do was get the credit I had bought applied to the damm phone.


Now about to talk to my bank to see if they can recover it as the purchased service has not been supplied.

How did you pay?

Visa applies the consumer credit act regs to debit cards
Direct debit guarantees similar terms.

ouch not surprised u r mad, but if u paid by debit card or credit card then they shud sort it for u?????

Take a deep breath Tim

[G]

They cant talk about an account that is in someone else name. Thats like me paying ?20 into my girlfriends bank account and then asking to know details about the account itself.

As for the 0870 numbers they **** me off......google 'say no to 0870' and there is a good website that has alternative numbers and normaly free numbers to every major UK company and most other small 0870 users as well.

[the_lone_wolf]

don't hold your breath. O2 are hopeless, took them 6 months to realise that the phone i returned within the 14 day period due to it being faulty hadn't been used and i didn;t owe them 6 months of bills - never again

[timwilky]

I paid by debit card.

I understand they cannot talk about the account. I don't want to talk about the account. I want to talk about the payment I have made.


Anyway. Wife is annoyed I have smashed her phone/sim etc. So what I bought them. But she will not talk to strangers on the phone. Wants me to sort it out as I pay for it etc.

So people recommend me a good sim only service provider, Cheap, pay as you use. For telephoning. None of this texting malarky. with a customer services that doesn't cost to call.

three are good for that.


i remember phoning the up to change some details on my mums account
"we can not do that sir, it has to be the account holder to make changes"
"ok, she's just stood next to me I'll put her on"
" no sir, she will have to phone us herself"
"erm... she's here, I'll put her on"
" I will have to end this call sir, she will have to phone herself"
"I've already waited for 15 mins in a queue.."
"blah blah, bleh bleh"

nonsense

They have to speak to me when ever I phone on my daughter's behalf because she is profoundly deaf! (she can use the phone with her hearing aid set to "phone" but those call centres usually have loads of background noise so she cant hear them) so as long as she is with me and just gives her own security check stuff then hands back to me and I talk to them on her behalf - we do it all the time...Tim just get your wife to confirm security checks and that you have her permission to talk to them and they will hth

[Stu]

Tesco Mobile Value SIM card with ?10 credit, ?5 deliveredTesco's no-frills Value SIM Card offers a flat-rate of 15p/min for calls, and 5p for texts, with no minimum top-up. However, the service is truly no-frills; there's no international calling, GPRS access or MMS messaging.
Tesco Mobile Extra SIM card with ?20 credit, ?10 delivered.

This SIM-only deal's available from the Tesco Direct website with free delivery. This one's better for day-to-day use, as call & text charges vary depending on how much you top up; top up less than ?15/mth and it's 20p/min to call, and 10p/text (same as the Orange one above), but top up ?15 or more and the price drops to 10p/min to call and 5p/text. The free credit will be added upon activation and can't be transferred. It's also available to collect in-store if you can't wait.

Call Costs: 20p min std/10p min if topped up ?15/mth Text Costs: 10p std/ 5p if topped up ?15 Credit Expires after: 6 months without a chargeable call.

Check out more at http://www.moneysavingexpert.com/pho...e-cost-cutting

Er... why sim only - you smashed her phone as well