Banking problems - SV650.org

dyzio · 31-07-12, 08:41 PM

:/

I've noticed my card expiring at the end of the month and with the replacement not showing up, I've phoned the bank and ordered a new one.

Yesterday, out of nowhere, I get a text saying "Conformation, your requested security number will be send shortly" - WTF??

Tried logging in online, can't - password not recognised. WTF??

Phone the bank, and find out, I haven't passed a security check during our previous conversation, hence the security number. untrue, as in the previous convo, I've ordered a new card (which arrived today).
I can't login because I've tried too many times (WTF? it didn't work at all).

A kind person set me up with a new password and I was granted online access, everything looked fine on the account. Checked today at lunchtime, still fine.

However, tried it just now and I was greeted by a "your login has been suspended, call us" message.

Upon the phone call, I found out I have to pop into a branch with a photo ID.

Seriously WTF??

31-07-12, 09:10 PM

Are you with Natwest by any chance?
Everytime I try to log in my online banking it asks for details, enter them correctly and says they're not right and now have blocked me from using it.
So I'm stuck to using the app.

dyzio · 31-07-12, 09:13 PM

No, Lloyds.
Didn't have a problem logging in prior to this.

31-07-12, 09:15 PM

Quote:

Originally Posted by dyzio

No, Lloyds.
Didn't have a problem logging in prior to this.

Will it actually let you use your bank I.e. Going to the cash machine or app banking? If so, seems like they're just having technical difficulties online.
Just go to your local branch to make sure and get it sorted out asap because they seem to be taking the gypsies kiss.

dyzio · 31-07-12, 09:21 PM

App says the same.
Yeah, going to the branch tommorow.

Sounds more like somebody's trying to get access to the accoint using my details :/

31-07-12, 09:22 PM

Quote:

Originally Posted by dyzio

App says the same.
Yeah, going to the branch tommorow.

Sounds more like somebody's trying to get access to the accoint using my details :/

You certainly dont want that!

31-07-12, 09:44 PM

yeah banks are usless. only become useful when they want your money. once they got it. they dont care...

ethariel · 31-07-12, 10:08 PM

It may be a pain in the bum, but at the end of the day going to a branch with ID is better than finding your account stripped and having to jump through hoops for 3 months to get your money back!

dyzio · 31-07-12, 10:13 PM

Definately!

Didn't mean it to sound like a rant against the bank itself, just the fact I'll have to wait till tomorrow to find out what the hell is goin on.

ethariel · 31-07-12, 10:29 PM

I had similar from the RBS when I set up direct banking, 4 locked accounts 2 failed 'calculators' and a full account suspended and a 20 minute rant in person finally saw to them removing the direct banking again.

Tho as all the English branches of RBS and all the Scot's branches of natWest have been sold to santandare, (have already moved my account to a Scots RBS branch to avoid the selling of my account to the spanish) i will in all likleyhood be looking for a new bnank so i have branch access again lol

31-07-12, 08:41 PM	#1
dyzio Member Mega Poster Join Date: Mar 2007 Location: Aberdeen'ski Posts: 2,274	Banking problems :/ I've noticed my card expiring at the end of the month and with the replacement not showing up, I've phoned the bank and ordered a new one. Yesterday, out of nowhere, I get a text saying "Conformation, your requested security number will be send shortly" - WTF?? Tried logging in online, can't - password not recognised. WTF?? Phone the bank, and find out, I haven't passed a security check during our previous conversation, hence the security number. untrue, as in the previous convo, I've ordered a new card (which arrived today). I can't login because I've tried too many times (WTF? it didn't work at all). A kind person set me up with a new password and I was granted online access, everything looked fine on the account. Checked today at lunchtime, still fine. However, tried it just now and I was greeted by a "your login has been suspended, call us" message. Upon the phone call, I found out I have to pop into a branch with a photo ID. Seriously WTF??

31-07-12, 09:44 PM	#7
kiggles Guest Posts: n/a	Re: Banking problems yeah banks are usless. only become useful when they want your money. once they got it. they dont care...

31-07-12, 10:08 PM	#8
ethariel Member Join Date: Jul 2005 Location: London (for my sins) Posts: 806	Re: Banking problems It may be a pain in the bum, but at the end of the day going to a branch with ID is better than finding your account stripped and having to jump through hoops for 3 months to get your money back!

31-07-12, 10:29 PM	#10
ethariel Member Join Date: Jul 2005 Location: London (for my sins) Posts: 806	Re: Banking problems I had similar from the RBS when I set up direct banking, 4 locked accounts 2 failed 'calculators' and a full account suspended and a 20 minute rant in person finally saw to them removing the direct banking again. Tho as all the English branches of RBS and all the Scot's branches of natWest have been sold to santandare, (have already moved my account to a Scots RBS branch to avoid the selling of my account to the spanish) i will in all likleyhood be looking for a new bnank so i have branch access again lol

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31-07-12, 09:10 PM	#2
femaleacid Guest Posts: n/a	Are you with Natwest by any chance? Everytime I try to log in my online banking it asks for details, enter them correctly and says they're not right and now have blocked me from using it. So I'm stuck to using the app.

31-07-12, 09:13 PM	#3
dyzio Member Mega Poster Join Date: Mar 2007 Location: Aberdeen'ski Posts: 2,274	No, Lloyds. Didn't have a problem logging in prior to this.

31-07-12, 09:21 PM	#5
dyzio Member Mega Poster Join Date: Mar 2007 Location: Aberdeen'ski Posts: 2,274	App says the same. Yeah, going to the branch tommorow. Sounds more like somebody's trying to get access to the accoint using my details :/

31-07-12, 10:13 PM	#9
dyzio Member Mega Poster Join Date: Mar 2007 Location: Aberdeen'ski Posts: 2,274	Definately! Didn't mean it to sound like a rant against the bank itself, just the fact I'll have to wait till tomorrow to find out what the hell is goin on.