Royal Mail Complaints

So then, form an orderly queue, what horror stories have you experienced with your items in the post by our beloved efficient and careful Royal Mail?

I have used them for sending my portraits for two years now, but the last three consecutive postings have all arrived less than the perfect state they were sent in. The first two were in Do Not Bend envelopes which all of them have been in the past but those arrived creased and the latest was sent in what I thought was to be a bombproof RM tube, it arrived folded in HALF Really not happy, when you pay the extra for Special Delivery you really expect them to take more care. Would write a letter of complaint but it probably won't get there if I posted it and if I email it they'll probably just ignore it, anyone had any experience of dealing with them?

Oh and the last birthday card I sent with small gift inside never even reached its owner.

Aaargh! /rant for now.

[maviczap]

Don't use them if you can help it.

If you're paying Special delivery prices then use Parcelmonkey or Parcel to Go, with each of these your item is tracked & insured, plus they collect from you. No more expensive than Royal Snail & I've never had a package go missing or take more than 2 days to get to its destination, including some humongous sized parcels.

I'd sent a package by Royal Mail International signed for to France and a week later it still hadn't arrived. I've had internal UK packages take 10 days to reach somewhere 50 miles from my house

[pookie]

you could always try the feedback website https://www.postoffice-tellus.co.uk/...survey_pos.jsp. I t didnt even recognise my post office postcode so I used
http://www.postoffice.co.uk/complaints

My beef is the staff in our local post office who think its funny to treat the all customers with contempt whilst happy to sell you special delivery when there are other CHEAPER / suitable options. Very unhelpful and you pay for the privilege of being abused in public.

Why cant royal mail tell me when my special delivery is lost? After all it supposed to get there next day. If it hasnt , its late or lost. If in 1 week it hasnt got there why not send me a letter with a cheque for the insured amount.

Originally Posted by maviczap

Don't use them if you can help it.

If you're paying Special delivery prices then use Parcelmonkey or Parcel to Go, with each of these your item is tracked & insured, plus they collect from you. No more expensive than Royal Snail & I've never had a package go missing or take more than 2 days to get to its destination, including some humongous sized parcels.

See, Special Delivery is also tracked and insured but I bet it's a bloody nightmare getting them to cough up. From now on I will be using a different courier, RM is just convenient but no more. It's not like I can whip up another drawing and send one out, to hear that something I've spent hours and hours of my time on has been treated with such contempt is rather upsetting.

Originally Posted by missyburd

See, Special Delivery is also tracked and insured but I bet it's a bloody nightmare getting them to cough up.

worth checking out - my sis got refunds for missing / damaged parcels.

cannot believe someone actually folded the tube doh!

having spent a few weeks at a large sorting office i'm surprised anything gets delivered... sorting machines chomping up and spitting out shreds at the other end.. and if envelopes came out better off, i.e. slightly damaged they got put to one side and sometimes thrown away. I attempted rescuing a few by sticking them back together.

parcels chucked from the main "drum" to someone (a fair way away) at the regional sorting "drum" with scant regard for HANDLE WITH CARE / THIS WAY UP signs....

not that the above helps your case MB, but get some proof of the condition the parcels arrived and complain / demand refund &/or compensation xx

[Paul the 6th]

I think I'm before you in the queue Maria...

http://forums.sv650.org/showthread.php?t=184170

Aye, but have you done owt about it yet? Any luck with your claim?

[Paul the 6th]

for the sake of handing over the photo's, waiting 4,000 years for the messiah and a pittence in 'compensation' then ordering new prints and having those turn up in the exact same state - f**k 'em. I'll just do stupid stuff like posting my junk mail to their complaints department but with not enough postage on it.. Far more satisfying.

[Sir Trev]

How about being told your (so called) Special Delivery cannot be tracked and PoDs are not available? 20 minutes arguing on the phone and two levels of supervisor later I eventually got someone who spoke reasonable English and wasn't a clueless temp! Be tenacious in your compensation demands and don't use them again.

[tigersaw]

The picture you sent me was in a sturdy do not bend envelope but likewise had not been treated with respect - fortunately it was fine inside.
We dont use them for anything at work any longer, even post goes by courier.