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Old 29-01-13, 01:39 PM   #1
Beetrootkiller
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Default Help with eBay member!

Hi guys,

Ill try be quick to explain,

I bought a Bullet HD Pro camera from "lens.masters" on eBay last march. The ad stated it came with a years warranty (see below)

However last week I went to charge it and it didn't work, have emailed the seller with no response, have rang eBay who were unhelpful "it's longer than 45 days we are not interested" sort of thing.

So rang PayPal they said the same thing.

He is still trading on eBay as he is receiving positive feedback all the time and they comment on how good his communication is!

What my ultimate question is, can any of you think of a way I can get hold of this seller to get him to honour the warranty he offered (and still offers) on the camera?

Thanks in advance!

George
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Old 29-01-13, 01:44 PM   #2
metalmonkey
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Default Re: Help with eBay member!

How did you pay for it?
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Old 29-01-13, 01:46 PM   #3
Beetrootkiller
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PayPal.
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Old 29-01-13, 01:47 PM   #4
Fordward
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Default Re: Help with eBay member!

If you bought from him amongst your ebay and paypal emails you should have an address for him?
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Old 29-01-13, 02:00 PM   #5
metalmonkey
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Default Re: Help with eBay member!

Pay Pal through a credit card? I have no clue what the deal is its through paypal but if you buy stuff with ur credit card it can have protection ect. Its worth looking into if you can claim that way.

Last edited by metalmonkey; 29-01-13 at 02:10 PM.
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Old 29-01-13, 03:06 PM   #6
Beetrootkiller
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I have his postal address (or at least the one he lists as his contact on eBay). I'm just not sure what to do with it, it's not like I can go knock on his door and say "oi gimme a new camera!"
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Old 29-01-13, 03:08 PM   #7
chris8886
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Default Re: Help with eBay member!

Quote:
Originally Posted by Beetrootkiller View Post
I have his postal address (or at least the one he lists as his contact on eBay). I'm just not sure what to do with it, it's not like I can go knock on his door and say "oi gimme a new camera!"
why not? is it too far away?
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Old 29-01-13, 03:11 PM   #8
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I'm in Gloucestershire he's in London, so it is really.
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Old 29-01-13, 03:14 PM   #9
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Default Re: Help with eBay member!

Quote:
Originally Posted by Beetrootkiller View Post
I'm in Gloucestershire he's in London, so it is really.
where abouts in london then?
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Old 29-01-13, 03:15 PM   #10
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Default Re: Help with eBay member!

Buy another, "it's faulty on arrival", send him old one back and paypal dispute.

Possibly from another account and address.
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Last edited by yorkie_chris; 29-01-13 at 03:16 PM.
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