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Old 10-07-13, 04:27 PM   #1
Paul the 6th
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Default Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

"Or the broadband will just disconnect and it causes alsorts of errors on the system mate" said the virgin media guy on the phone.

I asked him why it had to be this specific router to make the broadband work and he seemed very vague in terms of "it just does" and "I've put an order through without a superhub before and the customer tried using their existing router and it came up as an error on the system"...

I'm not an expert, but I'm also not a moron (not most of the time) - I understand that an existing router might not be able to give the fastest data transfer rates so may struggle to match the speed of the data coming down the line, but the idea that no other wireless router will work with the 60mb broadband seems ridiculous.

Also just so happens that it's £20 for delivery and activation, apparently there's a number to ring and they activate it - I asked how and the guy vaguely said "well they have to activate it at this end to get it all working".

Does anyone work for virgin on here? Am I right to think they're trying their luck?
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Old 10-07-13, 04:34 PM   #2
Bibio
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

to do with how the packets are fed. cable lines are struggling under the pressure as fibre is not all that it was meant to be so i think virgin is using some sort of jiggery pokery to send the packets down the line and as so it's how the router interprets the packets.

i could be wrong though as its a loooong time since i done my cisco.
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Old 10-07-13, 04:40 PM   #3
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

I believe the first box on the line, the "modem" has to be virgins own to talk to their Dslam (well, not necessarily but I'm not sure you can get one from anywhere else) but after that you can put more or less any router on it to do wireless and switching provided you know how to set it up.

DISCLAIMER: I don't work for virgin.
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Old 10-07-13, 04:45 PM   #4
Paul the 6th
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

Cool cheers guys, loads of posts from people on money saving expert forum saying virgin sent them a superhub at no extra cost when they were upgraded to 60mb. Gonna call them back and give them a nudge asking about that
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Old 10-07-13, 05:11 PM   #5
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

The superhub is far from super. The wireless range is pathetic and because of that, the Internet speeds quickly drop off with a matter of a few feet. You can put it in modem mode then connect a router to it to get a good wireless signal.
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Old 10-07-13, 05:29 PM   #6
Paul the 6th
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

hmmm might just phone them back and arrange to drop tv, phone and stick with 20mb broadband - got all excited at the prospect of 60mb but for the faff and the reports of the super hub actually being a mediocre hub, it'll be less hassle to stick with what I've got now. And cheaper
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Old 10-07-13, 05:38 PM   #7
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

First thing, what are you going to be doing with it?

60mb is enough to stream 2 HD movies simultaneously whilst gaming, watching porn and still having 20mb spare (Not that I've tried but It's on my bucket list).

Ask them if the superhub supports N and AC wireless standards, If as I suspect it's only N (if even that) it may not be worth upgrading just yet when there could be a better model round the corner.
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Old 10-07-13, 05:43 PM   #8
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

current usage is mainly BitTorrent, streaming music via 8tracks/spotify.. uploading my own videos to vimeo and youtube... Oh and probably about 3 times a year I'll go on xbox live, although that is about to change when grand theft auto 5 comes out in september.

20mb is plenty enough tbh..
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Old 10-07-13, 05:52 PM   #9
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

I bet your best ever bittorent DL rate is less than 10meg. streaming music is less than 128kbps, and you could Xbox live on Dial up.

I honestly don't think you need an increase at them moment unless you're going to invite Fallout to be your lifepartner and move in with you. In which case I'd recommend a dedicated gigabit fibre link.
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Old 10-07-13, 06:13 PM   #10
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Default Re: Virgin Media "upto 60mb" - apparently you HAVE to use their superhub router?

I went from 6 meg to 37 meg with BT
Nothing ever got any faster, save the speed tests
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