Frank Thomas- Brilliant Service - SV650.org

23-06-06, 05:07 PM

Have a Frank Thomas waterproof jacket for touring which has done around 3000 miles on Continent and bits and pieces in UK in all weathers.

It looks still pretty much like new and has been great. Hence my sadness a couple of weeks back when the bottom press stud came off.

Since it's only 12 months old and has a 2 year warranty, I thought to take it back to J and S in Birmingham where I bought it but gave F T a call as I only live 5 miles from their factory.
They were great and said I could drop it off any day and would be ready after 3-4 days.
Took it in today at 1315 hrs expecting pick it up next week before heading to southern France for 2 weeks. Lovely Lady said that she would check but thought that their machine was probably set-up and would do it now!

Ten minutes later I have jacket returned with new press stud just like new, all free of charge of course!

Great service and definately will continue to use their kit!

23-06-06, 05:11 PM

j and s would'nt have help'd anyhow, they like selling stuff but not replacing stuff.

23-06-06, 09:55 PM

hmm strange, f t arent usually so helpful, how do i know? used to work for their "sister" company motrax.

Stu · 23-06-06, 10:20 PM

Frank Thomas were great for me.
Bought an old trousers of ebay and needed the zip to attach to my jacket.
They posted it to me the same day I emailed them.
I guess it's not much but no charge and no questions about where or when I bought it, so it's lifetime service.

23-06-06, 05:07 PM	#1
The Polarbear Guest Posts: n/a	Frank Thomas- Brilliant Service Have a Frank Thomas waterproof jacket for touring which has done around 3000 miles on Continent and bits and pieces in UK in all weathers. It looks still pretty much like new and has been great. Hence my sadness a couple of weeks back when the bottom press stud came off. Since it's only 12 months old and has a 2 year warranty, I thought to take it back to J and S in Birmingham where I bought it but gave F T a call as I only live 5 miles from their factory. They were great and said I could drop it off any day and would be ready after 3-4 days. Took it in today at 1315 hrs expecting pick it up next week before heading to southern France for 2 weeks. Lovely Lady said that she would check but thought that their machine was probably set-up and would do it now! Ten minutes later I have jacket returned with new press stud just like new, all free of charge of course! Great service and definately will continue to use their kit!

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23-06-06, 05:11 PM	#2
kwak zzr Guest Posts: n/a	j and s would'nt have help'd anyhow, they like selling stuff but not replacing stuff.

23-06-06, 09:55 PM	#3
Paws Guest Posts: n/a	hmm strange, f t arent usually so helpful, how do i know? used to work for their "sister" company motrax.

23-06-06, 10:20 PM	#4
Stu Trinity Mega Poster Join Date: Jun 2006 Location: Guildford Posts: 8,027	Frank Thomas were great for me. Bought an old trousers of ebay and needed the zip to attach to my jacket. They posted it to me the same day I emailed them. I guess it's not much but no charge and no questions about where or when I bought it, so it's lifetime service.