I'm so angry with BT - Whinge session

We had a failry slow broadband in the office and it creaked a bit but at least it worked. We upgraded it to 8Mb.

So - BT have cancelled our old account and opened a new one - why they do this defeats me. Especially given that I pay through the nose for a static IP address as our case management software needs one - meaning that clients can use Fileview and see what's going on on their files. Well now they can't, as BT have f*cked it up. We can't get it back for at least 2 days, it won't be the same address either, meaning I have to contact the Fileview provider and pay them to modify. Cue client complaints.

Why do they do this? I didn't ask them to cancel my static address. Taken all morning and much of the afternoon to sort out, nobody pays me for downtime. I'm only posting this because we have a new non-static address.

erm yeah.......I can understand your frustration!! They are $h1t but is there anyone else better so that you could go to? I doubt it

Conclusion? Happy days! We get screwed once again......just breath and post a news bulletin on your site

[SoulKiss]

I went with Be recently

11.5 Meg down, 1.5 Meg up and a static IP for £22/month

I also will be having a 8Meg down 800kps up with a separate static - that one will be free from work

BT are rubbish, they did this to one of my customers the other day, changed the MX records instead of the A record, no mail for 2 days.

O2 are brilliant, I'm getting 14 Meg down and 1 Meg up. All that for a tenner! Free UK based customer service too.

I work for BT and still went to another provider. Says it all really.

An opportunity to switch provider, perhaps?

Originally Posted by Flamin_Squirrel

An opportunity to switch provider, perhaps?

Working on it

[fizzwheel]

I found that BT are rubbish until you spend alot of money with them.

We had them install DWDM link between us and another site, all of a sudden we get a much better level of service from them now.

Originally Posted by Ed

Working on it

Bet you can't cos they'll have nicely tied you to a new fresh 12 month contract.

Originally Posted by ooger

Bet you can't cos they'll have nicely tied you to a new fresh 12 month contract.

If that is the case Ed, drop me a PM. My old manager has just left to go for a managerial job at BT OpenZone. I always did have a good rapore with her, and I'm sure someone in the office still has her contact details.