R&G? Not Impressed!

OK, I recently got a new K6. Comes with a black frame as all SVs have since...ooh...K4 models?

Asked the dealer to fit R&G crash protectors.



As you can see the connecting block used doesn't match the frame.

On this page R&G say connecting blocks are anodised black to match the frame.

So I phone them up and they tell me that actually black blocks are an optional extra which will cost me £20 each. They do not sell them with the crash protecter kit as standard.

So if you have an SV K4 onwards not only will you be stuck with 2 silver blocks you'll have to fork out £20 each for matching black blocks!

Shoddy customer service by anyones standards but especially if you consider that every new SV comes with a black frame.

COMPLAIN COMPLAIN COMPLAIN.

Take the bike back & speak nicely but firmly to staff until you get what you want. Quote the R&G site, take print outs. Phone R&G & confirm if indeed the black is an 'extra'.

If you stand your ground long enough they will back down & change the silver spars to the black. If they didn't tell you that the spars were silver I'd mention it & use it as a bargaining tool. Okay "you should've asked" is what they'll probably say but the pictures you saw were black & THEY never told you otherwise.

You'd expect a dealer to know this & be upfront with you.

Good luck & keep us updated.

Don't settle for anything less that what you want.

[northwind]

Send them back, they're not that good either IMO.

Originally Posted by quikstu

COMPLAIN COMPLAIN COMPLAIN.

Take the bike back & speak nicely but firmly to staff until you get what you want. Quote the R&G site, take print outs. Phone R&G & confirm if indeed the black is an 'extra'.

If you stand your ground long enough they will back down & change the silver spars to the black. If they didn't tell you that the spars were silver I'd mention it & use it as a bargaining tool. Okay "you should've asked" is what they'll probably say but the pictures you saw were black & THEY never told you otherwise.

You'd expect a dealer to know this & be upfront with you.

Good luck & keep us updated.

Don't settle for anything less that what you want.

It was R&G who told me the black blocks are extra!!

I told them about their web-site and they said they'll get it amended.

Going back to the dealer to have them removed, just phoned them about getting my original engine bolts.

R&G can can get lost. I dunno if I just spoke to some phone monkey who couldn't be bothered but I'm not happy. This is why British manufacturing is dying on its **** and with attitudes like that I wouldn't lift a finger to save them, I work too hard for my money to accept such shoddy customer service!

[glade]

speak to your dealership again mate i think they'vbe ordered the wrong bits...

Mine came with the anodised blocks at no extra charge. Also they may have fitted them wrong because mine go horizontally from the bolt at the right end of yours to the bolt at the front of the engine. EDIT: I also got my original bolts handed back to me as well

Seems strange to me. R&G usually have an excellent customer service with people who actually listen to you when you complain or have a query. Maybe you've been unlucky or its changed, but I've known them to take on board comments and suggestions and change their products accordingly.

I wouldn't be surprised if in the future their products change, if they are aware that all new SVs come with a black frame.

[timwilky]

look at R&G website ,

The k5 (Black Blocks) are the same [price as the K3/K4. The £20 extra are for the crash protectors for fitting with lowers. Sounds like your dealer has messed up

Originally Posted by timwilky

look at R&G website ,

The k5 (Black Blocks) are the same [price as the K3/K4. The £20 extra are for the crash protectors for fitting with lowers. Sounds like your dealer has messed up

I actually phoned R&G about 12pm today and was told over the phone that I'd need to pay them £20 per block if I wanted black ones.

If someone else wants to phone them to see if I had some phone monkey that gave me misinformation that would be great.

Their number is 0870 2206 380

Post their reply please.

Originally Posted by glade

speak to your dealership again mate i think they'vbe ordered the wrong bits...

Mine came with the anodised blocks at no extra charge. Also they may have fitted them wrong because mine go horizontally from the bolt at the right end of yours to the bolt at the front of the engine. EDIT: I also got my original bolts handed back to me as well

I'll second that. There was a thread on here not long ago about a crashed bike with its R+Gs mounted that way and the rad was damaged in the crash. With them mounted between the middle and front bolts the rad should be kept off the floor.

Originally Posted by andyaikido

I'll second that. There was a thread on here not long ago about a crashed bike with its R+Gs mounted that way and the rad was damaged in the crash. With them mounted between the middle and front bolts the rad should be kept off the floor.

I think that bike was mine, and it's an SV1000 - the mounting is different to the 650

The radiator on the SV (1000 or 650) sticks out so far that it's almost a certainty that it'll hit if the bike goes down. When I had the 650 & flattened a jaywalker at 5mph, the rad got sprung to one side by an inch or so