Gripe of the day - What is yours?

[Sir Trev]

So called support teams. My work laptop has stopped letting me drill into transactions to view the invoices they're attached to. Raised a ticket, two teams passed thd buck, and a third spent about four hours yesterday remotely logged in, stopping me doing anything. It was clear they had no clue and were trying things at random with crossed fingers. Another route I tried today suggested I contact, you guessed it, the same guys who failed yesterday. No!

Gave up and put in a request for a new laptop instead. My old one is coming up six years old but support were adamant it was nothing to do with it. Hmm.....

[Sir Trev]

Well, my new work laptop has arrived, so of course nothing went to plan.

I'm based in our company's head office, which has a deskside support team, so on the order ticket I asked for the delivery to go straight to them for setup. It just sat in the post room all morning until the dopy support guys asks me if it's up and running yet. Give me strength. So I go and get it, power if up and it wants the WiFi password, which we're never given (so visitors cannot be told). Call support. Oh, you have to use the new one. Which is?? The moron didn't know the password... 20 minutes later its connected and takes an hour to set itself up. Then Support of the Year cannot log in remotely to set up my apps as it's on the new network and he's on the old one. He's grudgingly coming into the office tomorrow to set it up, WHICH IS WHAT I ASKED FOR IN THE FIRST PLACE!!!

On the plus side (clutching at straws here) this 7340 is tiny and really light compared to my six year old brick.

[Sir Trev]

After walking past my desk twice while on the phone to me saying "where are you?" I managed to get the attention of Support of the Year by yelling "Put your phone down and look around you for the balding old bloke shouting at you!" Not a great start.

I was told at least a dozen times that he came in especially from Birmingham to sort my machine out. Not sure why as I saw his boss later who's in the office almost every time I go in. After faffing about for 20 minutes, telling me another dozen times that he used to fork for RBS when they had a "really bad outage", he gave up and took the machine downstairs. 30 mins later it was working. I bet it was his boss who got if sorted. Apps loaded, drives mapped, he leaves happy. Of course, it did not work when I plugged it into the dock station but I worked out why without him needing to come back.

I can now view all the documents I need to actually do my job, so time to start catching up. Hopefully this one will last six years before I need Support, like the old one did.