Gripe of the day - What is yours?

Originally Posted by NTECUK

I BT customer support Services.
Don't say "there's no fult on the line",
when you can hardly hear me or I you because the crackle and noise is so rediculus you had to ring my mobile!!!

Crackle often doesn't show as a fault because the line test system isn't sensitive enough if the faults at the far end.

[NTECUK]

Yep. Like I said to the Tec helping girl.
Encountered this before. You test don't do the wire to the house.
I obviously don't care about the " it will cost you etc ". Because you're not allowed to go past the master box.
They honestly told mum it was her phone twice.
That's why I went round and called from her land line.
You should be entitled to contact open reach directly.
My IP is just as bad though.
Hopefully when they cone and connect fiber they are going to behave.

Originally Posted by NTECUK

Encountered this before. You test don't do the wire to the house.

well it does, it does the whole line and everything on it, but what you've got with crackle is a line thats basically intact but with a break thats still making contact. Causes high resistance on the line but the test system runs on a higher voltage so often doesn't sense it. OR if it does the discrepancy isn't enough to trigger the system to register a fault although it may be visible if someone looked at the actual numbers.

Part of the problem is that there's acceptable thresholds for these things because anyone can connect anything to the line so that has to be allowed for.

Originally Posted by NTECUK

I obviously don't care about the " it will cost you etc ". Because you're not allowed to go past the master box.

Charges come down to essentially 3 things.

Damage to our line on your land not caused by us,
Issues beyond the master socket causing problems on the line, and
Water damage within the property.

Originally Posted by NTECUK

You should be entitled to contact open reach directly.

It'll never happen because then Openreach would essentially become a service provider and have a massive competitive advantage.

Negating the point of setting up Openreach.

Personally I think once you've checked the line on the test socket the best thing to do is demand an engineer, make it plain you accept the possibility of charges and don't deviate from that till you get one.

[maviczap]

I had similar problems & the engineer came to my house & renewed the cable from the master box, after testing it for noise etc from my end.

The cable had been pinched somewhere if I remember correctly & it was very old!

Its been fine ever since.

[NTECUK]

Well there is nowt I can do more. Save left mum a reliable mobile. So she will be ok for the next week and I pop round every day so she can use my phones Internet tether to check out her emails and face ach

[KingDerelict]

NTECUK - Sorry - that was really insensitive of me and I apologise - post now deleted

Marks to you chum for the quick apology (I didn't see your comment).

[NTECUK]

Originally Posted by KingDerelict

NTECUK - Sorry - that was really insensitive of me and I apologise - post now deleted

No worries. Grandad would have seen the funny side of the reply as did I.

[pookie]

London grime .. the kind that you get when using the tube.. I knew there was a reason why I bought an sv

[Littlepeahead]

My alarm going off at 6.45 today. I'm not back to work until Monday but a friend I rarely see nowadays was in Chelmsford this morning before heading back to Lahore and the only chance we were going to have to catch up was a 7.45 am coffee in town. It felt like the middle of the night when I dragged my sorry self into the shower after all the lie ins I've had recently. It was worth it to see him though