Gearbox problems...A result?

[Stingo]

Short update - went to view the damage - I will post piccies later. Basically, the 'rogue' part, 3rd gear, has 4 lugs that sit in a splined shaft - the shaft drives this part of the gear, therefore it is the 'driven' end, however in this case all four lugs have snapped off the main assembly!! There doesn't appear to be any other obvious nasty damage, certainly not as dramatic as chunks flying around! Anyway - just thought you'd be interested, as I say, I'll post the pictures later..

I would have thought they would have been quite happy to give you 20% of the price of the part......but they'll charge you full price for the labour so you'll end up with 1% off yer bill!

[Stingo]

Well, the shop have indeed knocked off 20% of the cost on all the Suzuki parts on production of the handy voucher - so at the moment, the roses are starting to push through the manure...so to speak!!

A little correction to my earlier description, the four lugs that have seperated themselves don't normally sit in the splined shaft - they locate on another part of the drive. The splined shaft supports everything - but I'm sure lots of you out there know that already...so I'll shut up.








Where's me coat?

[Stingo]

Hope this works - a series of pictures - the complete assembly one shows the damage in the lower rack, right hand quadrant (driven end of the left hand side of the 2nd cog from right).
I reckon any other damage was probably caused by the bits flying off. Views/opinions?







Parts cost £294 (20% was deducted with the voucher)

[Stingo]

So, Saturday March 11th - got a letter back from Suzuki already - that was faster than I expected.

It just confirms that their original decision stands.

A couple of quotes straight from the letter:
Quote
'Expectations of reliability and build quality are high when you purchase a Suzuki motorcyle and any concern is disappointing.' Unquote

They do also say that my machine is now 8 months outside the 24 month warranty period, which , yep, fair enough, although when the incident happened it was actually 6 months to the day - but, yes , I know, still outside the warranty period.

Another quote:
Suzuki is always prepared to give consideration to an out of warranty/goodwill request and there are three important factors to consider when deciding whether or not a claim can be approved. These are; 1) the age of the machine 2) That an authorised Suzuki dealer has assessed the machine and any failed part and established that the failure is the result of deficient manufacture. 3)The machine's service history reflects regular servicing using authorised Suzuki dealerships.' Unquote.

So, what do you think. I've got the service history so we can rule out point 3. Three people on the phone told me it was the age so presumably we can rule out point 2. Sadly, the letter doesn't add (or take away) anything about the age justification thing that they told me about on the phone - nor does the letter re-iterate that it is because of age.

I will certainly write to Suzuki again - a.to thank them for their prompt reply and b. to take issue about the 6 month 8 month discrepancy and perhaps c. to be a pain in the @r$e!!

Feedback/comments always welcome!! Soon be Christmas!!

Sale of Goods Act. Contact trading standards and find out what recourse you have and tell Suzuki you are doing so as you believe it is in breach of the SOGA.

Most people on here will not have had that problem so you could point out the parts were faulty at manufacture meaning Suzuki have an obligation to replace them. Worth a try.

[Stingo]

I've had a read of the SOGA. The crucial thing in this case (it would appear) is that I would have to prove that there was a problem in the manufacturing of the part, so, if they wanted to, Suzuki could make me get the part tested by a metallurgist or similar expert presumably.
It's just sad here that the 'goodwill' doesn't seem to stretch to six months - although I've got up to six years to bring it to court (in England)!!

If it was not the case of faulty manufacture, I would suggest that everyone on this site would have had this problem. I think that the fact people haven't would suggest a fault with your specific part.

You need to contact and get advice from Trading Standards and/or the CAB.

http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm should help.

[Stingo]

Yes - fair point...I can see that...

Certainly CAB would be a good move, but I think threatening them with masses of publicity in BIKE would be your best bet. I can't see how Suzuki would like a big double page spread on "My SV650 ate itself after 30 months and they don't care". Have the magazines got back to you yet?