Grrrrr. Three Mobile Rant

[pmapp]

Thanks for that, I'll have a read through this afternoon so I'm all prepared for when (if) they call back.


I don't actaully want to cancel the contract though - that's OK. It's just the lack of info (or wrong info) when I asked about it. Think I'll just be pushing for some freebies or summing.

Here you go - Distance Selling Regulations -

Cancellation periods

The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.
If a consumer cancels an order, written notice must be given to you by:

• goods – seven working days from the day after that on which the goods are received by the consumer;
• services – seven working days from the day after that on which the consumer agrees to go ahead with the contract.

If you fail to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.
Where a contract is cancelled, the consumer must ensure that reasonable care is taken of any goods received and 'restore' them to you. This does not mean that they have to return them - unless you stipulate this in the contract - only that they make them available for you to collect.
You must refund the consumer's money as soon as possible and, at the latest, within 30 days of receiving the written notice of cancellation. The consumer may, at your discretion, be charged the direct cost of returning the goods, but you must tell them about this in the written information you give them.
If payment for the goods or services is under a related credit agreement, the consumer's cancellation notice also has the effect of cancelling the credit agreement.

Originally Posted by pmapp

Thanks for that, I'll have a read through this afternoon so I'm all prepared for when (if) they call back.


I don't actaully want to cancel the contract though - that's OK. It's just the lack of info (or wrong info) when I asked about it. Think I'll just be pushing for some freebies or summing.

Ask for them to give you the money in advance for the costs of getting the voice business you want?