Clutch gone at 12K miles (6k mine)

Originally Posted by Stingo

Whilst this is indeed true, and I would have to agree with you, there's still no harm in trying. Don't be defeatist - go get 'em!!

read the 33bhp rip off thread. I'm trying to claim money back.

[Stingo]

Originally Posted by thefallenangel

read the 33bhp rip off thread. I'm trying to claim money back.

I could have given up with my case - several phone calls and letters to customer services. Nothing. The bike was about 6 months outside the warranty period...had a little over 12k on the clock...one letter to the CEO and I was lucky enough to get the cost of parts refunded. That's why I think it's always worth an ask.

sweet jesus! well expensive.

Originally Posted by Stingo

I could have given up with my case - several phone calls and letters to customer services. Nothing. The bike was about 6 months outside the warranty period...had a little over 12k on the clock...one letter to the CEO and I was lucky enough to get the cost of parts refunded. That's why I think it's always worth an ask.

Oh i've no doubt you can get it refunded if you bark up the right tree but you gotta be prepared to sit and wait with the knowledge that there's no legal leg to stand on but in reality they should have the bike in bits.

[Stingo]

Originally Posted by thefallenangel

Oh i've no doubt you can get it refunded if you bark up the right tree but you gotta be prepared to sit and wait with the knowledge that there's no legal leg to stand on but in reality they should have the bike in bits.

I'm a little uncertain why you seem to be arguing the toss. Is there a reason why you find it difficult to accept that 'it's worth an ask'?
I'm guessing here that you would rather just roll over and accept things before all avenues have been exhausted. For me, the CEO was my last avenue...if I'd been turned down at that stage I would have been nigh on 800 quid out of pocket...and I didn't have a legal leg to stand on. But legalities were not the issue here, principles were, and the pride of the company in their own product. I knew exactly what the bike hd been through. I knew what the problem was. I sought advice. I talked to people. I weighed up the arguments and after about three months of myself being convinced that I was right and had raised a fair point, Suzuki relented...although this had to be the CEO's decision, customer services were a waste of time. For all I know, the CEO had a game of golf booked that day and didn't need any problems, just solutions.
If you know you are right, you should be prepared to go as far as necessary - but likewise, you should also know when to stop flogging a dead horse if you at any stage raise questions with yourself about the issue - where there's doubt there is likely to be a problem with your issue. Let's face it most people that work in customer services aren't exactly experts in the subject matter - they're experts in customer services, that's why they work there. Sometimes you have to go well above their heads. I'm sure that it is in the interests of most businesses these days that there higher management remain approachable even though they've got a staff of thousands to run things.

Must dash..need a pee...

Originally Posted by Stingo

I'm a little uncertain why you seem to be arguing the toss. Is there a reason why you find it difficult to accept that 'it's worth an ask'?
I'm guessing here that you would rather just roll over and accept things before all avenues have been exhausted. For me, the CEO was my last avenue...if I'd been turned down at that stage I would have been nigh on 800 quid out of pocket...and I didn't have a legal leg to stand on. But legalities were not the issue here, principles were, and the pride of the company in their own product. I knew exactly what the bike hd been through. I knew what the problem was. I sought advice. I talked to people. I weighed up the arguments and after about three months of myself being convinced that I was right and had raised a fair point, Suzuki relented...although this had to be the CEO's decision, customer services were a waste of time. For all I know, the CEO had a game of golf booked that day and didn't need any problems, just solutions.
If you know you are right, you should be prepared to go as far as necessary - but likewise, you should also know when to stop flogging a dead horse if you at any stage raise questions with yourself about the issue - where there's doubt there is likely to be a problem with your issue. Let's face it most people that work in customer services aren't exactly experts in the subject matter - they're experts in customer services, that's why they work there. Sometimes you have to go well above their heads. I'm sure that it is in the interests of most businesses these days that there higher management remain approachable even though they've got a staff of thousands to run things.

Must dash..need a pee...

No i'm not arguing at all, i'm agreeing with you. Everything i've said agrees with you. Just hope it's pushed to the right person in BMW for cannon's sake otherwise i hope he's got a golden cow, money tree etc . . to pay for it.