Gearbox problems...A result?

Although having some basic engineering knowledge, the one thing that does strike me is that although the part itself may have been sound, maybe its installation was incorrect, or maybe even a supporting part (the lugs that hold it in place) were faulty.

Either way, I would have steam coming out of my ears if I were in the same position. Looking at the pictures, the gear itself seems to be OK, it's not as if it was out of line so adverse pressure was put on it.

Good luck.

.

a visit to a solicitor dealing in consumer matters may help. in view of the attitude of suzuki on this matter and similar issues i would have to think hard about buying another one. motorcyclists seem to get shoddy treatment compared to car drivers. why? perhaps there is a lawer out here who would look after our rights and give advice etc at a discounted price or whatever

[Stingo]

Originally Posted by Warthog

Have the magazines got back to you yet?

Only received an auto reply from Bike mag - keep meaning to nip out to get a copy of Ride - BUT I do like the title Warthog suggested 'My SV ate itself
....etc'!!

I'm currently waiting for a reply to my second letter - so I guess I ought to crack on with putting the whole story together good and proper like...

This is the first time I have read this thread and must say that it is indeed very concerning, it has to be for anyone that owns a bike. The present stance from "corporate" Suzuki is to my mind somewhat disappointing.

Surely no-one should be expected to accept the failure of such a major component so shortly after the expiry of the warranty period? To overcome the potential bad publicity that you could so easily create over this issue one would have thought that Suzuki would seek to broker some kind of compromise with you,even if this only stretched to covering the cost of the replacement parts.

Unfortunately this might not pan out as you hope and you will be left to foot the bill, a further indication that the kindred spirit amongst the biking community is not at all shared by many of the manufacturers, who have a main purpose and that is to sell product.

The greatest impact to be felt from a tale such as this is of course the second hand market and we all know how the story will perpetuate from here...a wise old sage sucks in through teeth and advises "oh no you don't want to buy a second hand Sv,the gearboxes f*ck up after 2 years."

I really hope this can be concluded to your satisfaction and believe that none of us should be smug as who is to say that no matter what make of bike we own, that our treatment should a similar situation arise be any different from our own respective manufacturer.

Good luck with it.

[Stingo]

Many thanks for your reply Peter. Sadly, what you say is doubtlessly true - it is all about sales - and that is what infuriates more really - that , and the apparent inability to reach a compromise. You do everything the corporation advise, and they still have the audacity to leave you high and dry - I wonder how much of it is to do with the indivdual in the company that deals with these problems, as opposed to the company itself? It can be quite difficult to get past these people - they could just be having a bad day, turn down the application and then have to stick by their decision which they've made on behalf of the company. Perhaps if I wrote to a higher authority within Suzuki, I would get a different result. For the moment though, I'm waiting for a reply from my last letter.....

Whilst agreeing with your concerns when it comes to manufacturers paying out on claims outside of warranty periods it could set a dangerous precedent. IE meaning that warranty periods become extinct and where to draw the line.

\Tough one.

Originally Posted by SV650Racer

Whilst agreeing with your concerns when it comes to manufacturers paying out on claims outside of warranty periods it could set a dangerous precedent. IE meaning that warranty periods become extinct and where to draw the line.

\Tough one.

But they can and do at times offer a goodwill gesture with the express terms that it is not accepting any liability.

yup they do...but TBH not very often. Your going the right route though by writing to them. I am though unsure of what legally you can do as said above proving it could be very hard, costly and time consuming.

Mind you a grand seems very steep for that kind of repair...

hi,
Its all our worst nightmare - a repair bill for over a grand !! I nearly picked one up myself for a gearbox related problem.
Is the gearbox the SV's achilies heal ? - I Seem to read a lot of gearbox threads?
These dealers make me sick ! They swarm all over you to get your business and make all sorts of aftercare promises but when push comes to shove they dont want to know and you may as well talk to the wall.
I'm sure if the boot was on the other foot - you'd have received legal papers threatening all sorts of action by now - Good luck

[Stingo]

Well, it's Friday...and the reply from Suzuki has arrived - once again congrats for the speed. That's as good as it gets I'm afraid - they're standing their ground which is only proper really - they just re-iterate their stance on the business and say:
Quote 'Other than implication of the warranty period Suzuki does not stipulate a life expectancy for component parts, which are subject to varying conditions of use imposed upon them' Unquote.

Do you think that means they think I've got clumsy feet but they're just too polite to come right out and say it?!!


They also mention the fact that the bike is seven months out of warranty...
I guess I'll have to look for another tree to bark up!!

Never mind...soon be Christmas.... Now, I wonder if the chimney sweep needs some young children to help him....