...and this is why I reckon Arai are the best in the business... - Page 4 - SV650.org

24-04-07, 09:04 AM

yet more praise for arai..........

i bought a haslam rep astro r from the nec last november,

first time i wore it i put it on a counter at a nameless kawasaki dealer in askern, near doncaster..........

didnt notice for another 40 mins , but id put it on some battery acid, it ate through the neck roll, butning a damn great hole in it, shop denied reponsibility,
i rang pheonix, (arai distributor) and asked what i had to do to get it repaired, now this is clearly not a warrenty issue, how can arai be responsible for this, but they had me take it to my local gerrick, lid not from them , but i know them quite well , and gerrickes sent it back to arai, droppped it off monday morning, lid is back with gerricke by wednesday, no charge for labour, no charge for parts no charge for carriage............
fantastic ,
and thats why arai have such a good rep, and why you pay a little more....usually,
my lid cost me £209 genuine uk spec, and the best lid ive had, i didnt even have the receipt or even know which shop id bought it from.........

quality service like that is worth a little extra, and thats not just arai , but hein gerricke as well in my experience they have great service too, and dont argue the toss if theyre stuff develops a fault..........

top marks to both companies

rictus01 · 24-04-07, 09:12 AM

Having had a three helmets go back to Arai for checks, I think the telling thing is they won't condem a lid for no reason and I believe that, so when they said my old Quantum f was knackered, I sort of knew it was, and likewise if they say it's good, I have no worries, that's trust.

Cheers Mark.

24-04-07, 04:21 PM

well, i am looking for a new lid and wanted Shoei one but after reading this I am more or less convinced I will get Arai.

24-04-07, 10:18 PM

off wrc

Just took my Arai in to have a new strap fitted.

Be warned that Arai no longer offer this service for free. They currently charge £15.

I will report on the quality of the repair.

northwind · 24-04-07, 10:25 PM

Hmm, that's odd, they did it on mine for free...

24-04-07, 10:54 PM

Quote:

Originally Posted by northwind

Ah, yes, i forgot to mention that. Totally free

Or, if you prefer, subsidised by the fact that the helmets are a bit expensive

Arai guarantee their helmets for 5 years. It's written on the chin strap of my Condor.

northwind · 24-04-07, 11:10 PM

Yup, but guarantees generally don't cover accidental damage.

24-04-07, 11:22 PM

my mates not happy now cos you did not have to pay & he did

northwind · 24-04-07, 11:35 PM

Odd one that. Maybe they just don't like him

25-04-07, 06:43 AM

maybe PAWS can shed some light on this?

24-04-07, 09:04 AM	#31
Captain Nemo Guest Posts: n/a	Re: ...and this is why I reckon Arai are the best in the business... yet more praise for arai.......... i bought a haslam rep astro r from the nec last november, first time i wore it i put it on a counter at a nameless kawasaki dealer in askern, near doncaster.......... didnt notice for another 40 mins , but id put it on some battery acid, it ate through the neck roll, butning a damn great hole in it, shop denied reponsibility, i rang pheonix, (arai distributor) and asked what i had to do to get it repaired, now this is clearly not a warrenty issue, how can arai be responsible for this, but they had me take it to my local gerrick, lid not from them , but i know them quite well , and gerrickes sent it back to arai, droppped it off monday morning, lid is back with gerricke by wednesday, no charge for labour, no charge for parts no charge for carriage............ fantastic , and thats why arai have such a good rep, and why you pay a little more....usually, my lid cost me £209 genuine uk spec, and the best lid ive had, i didnt even have the receipt or even know which shop id bought it from......... quality service like that is worth a little extra, and thats not just arai , but hein gerricke as well in my experience they have great service too, and dont argue the toss if theyre stuff develops a fault.......... top marks to both companies

24-04-07, 09:12 AM	#32
rictus01 Member Mega Poster Join Date: Jul 2003 Location: South London Posts: 9,799	Re: ...and this is why I reckon Arai are the best in the business... Having had a three helmets go back to Arai for checks, I think the telling thing is they won't condem a lid for no reason and I believe that, so when they said my old Quantum f was knackered, I sort of knew it was, and likewise if they say it's good, I have no worries, that's trust. Cheers Mark. __________________ Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming, 'Wow! What a Ride!

24-04-07, 04:21 PM	#33
Dave The Rave Guest Posts: n/a	Re: ...and this is why I reckon Arai are the best in the business... well, i am looking for a new lid and wanted Shoei one but after reading this I am more or less convinced I will get Arai.

24-04-07, 10:18 PM	#34
hovis Guest Posts: n/a	Re: ...and this is why I reckon Arai are the best in the business... off wrc Just took my Arai in to have a new strap fitted. Be warned that Arai no longer offer this service for free. They currently charge £15. I will report on the quality of the repair.

24-04-07, 10:25 PM	#35
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	Re: ...and this is why I reckon Arai are the best in the business... Hmm, that's odd, they did it on mine for free... __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

24-04-07, 11:10 PM	#37
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	Re: ...and this is why I reckon Arai are the best in the business... Yup, but guarantees generally don't cover accidental damage. __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

24-04-07, 11:22 PM	#38
hovis Guest Posts: n/a	Re: ...and this is why I reckon Arai are the best in the business... my mates not happy now cos you did not have to pay & he did

24-04-07, 11:35 PM	#39
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	Re: ...and this is why I reckon Arai are the best in the business... Odd one that. Maybe they just don't like him __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

25-04-07, 06:43 AM	#40
hovis Guest Posts: n/a	Re: ...and this is why I reckon Arai are the best in the business... maybe PAWS can shed some light on this?

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