Gripe of the day - What is yours?

[DarrenSV650S]

Yes it is sorn'd currently. No choice. 1st of April only. Less than 2 hours until May and I'm still being charged for all of April.

[svenrico]

Originally Posted by Seeker

Is this the same specialist seat upholsterer that sold you a gel seat insert which made no difference to your comfort?

Maybe you need a better upholsterer?

It did make it slightly better but not by much ;but to be fair to the upholsterer I said I didn't want the seat raising by much and the gel insert was the simplest alteration he could make and we would see how it went before making any more drastic changes to the seat. Further alterations with reshaping and more padding will probably require recovering the seat, so a different ball game.

[CheGuevara]

My GOTD - turning up to return my hire van at 8am this morning, on the day scheduled, only to find they were closed. Not sure how they managed to both let me select today as a return date online, and then fail to notice/mention anything when I collected

[Chris_SVS]

They'll not forget to charge you though

[CheGuevara]

Originally Posted by Chris_SVS

They'll not forget to charge you though

Won't surprise me if they try. Bit fed up with the hassle of hire vans, so just now shopping for a towbar and a cheap used trailer.

[gadget]

Don't really like griping as a rule but ... my wife very thoughtfully bought me an Oxford Stormex bike cover for my pride and joy of which I was very pleased with and grateful for. However... although it has performed it's task admirably in keeping the elements away from the bike, it has also rubbed through the paint in couple of places on the fairing nose! Not what I expected tbh from what is perceived as a pretty decent product which has a nice soft inner lining.
Can't really figure out how it's happened as it fits like a glove so zero flapping about in windy conditions. Bit miffed now as it's got to have paint correction to an otherwise mint paint job��.

[Seeker]

Hastings insurance renewal rant. My policy was up for renewal, it had dropped by a few quid and is only £110 so "it'll do". I was invited to review the details but noticed that my debit card had changed since last year so I tried to change it - I couldn't. They asked me to review my interaction - so I did and wrote this:

I receive an email inviting me to log in, review my motorcycle policy and make changes if necessary. I log in because my debit card has changed but I can't change that on the website. I click on the text help but that isn't available. I call in and have to listen to one of the longest preambles I've ever heard (at my expense). Finally enter my policy number only to have to listen to another preamble (postamble? lol) which sounded similar to the first one - I was wishing for death by this point. Finally speak to Kate who was helpful but I had to give my policy number again (so why ask the first time?). No, she couldn't just change the card, I had to pay for the policy upfront although the policy will renew at the correct date. Kate was fine, getting to speak to Kate via your useless website and phone system was not.

I gave them 2 out of 10 for "How easy was it to renew your policy". I felt this was more than generous.

[Dave20046]

Originally Posted by Seeker

Hastings insurance renewal rant. My policy was up for renewal, it had dropped by a few quid and is only £110 so "it'll do". I was invited to review the details but noticed that my debit card had changed since last year so I tried to change it - I couldn't. They asked me to review my interaction - so I did and wrote this:

I receive an email inviting me to log in, review my motorcycle policy and make changes if necessary. I log in because my debit card has changed but I can't change that on the website. I click on the text help but that isn't available. I call in and have to listen to one of the longest preambles I've ever heard (at my expense). Finally enter my policy number only to have to listen to another preamble (postamble? lol) which sounded similar to the first one - I was wishing for death by this point. Finally speak to Kate who was helpful but I had to give my policy number again (so why ask the first time?). No, she couldn't just change the card, I had to pay for the policy upfront although the policy will renew at the correct date. Kate was fine, getting to speak to Kate via your useless website and phone system was not.

I gave them 2 out of 10 for "How easy was it to renew your policy". I felt this was more than generous.

Raise a formal complaint, in my experience they almost always give you a cheque for £25.

The same thing happened to me but the policy lapsed as a result and as a result they can't honour the renewal price, had to start a whole new quote - it was a couple of quid more but really annoying as it meant I couldn't ride that weekend. They gave me about £100 after complaining.

[redtrummy]

They do not give up! Another call from some idiot saying my computer was generating errors. I strung him along until my sourdough bake required attention so I asked him if his Mum and Dad were proud of him - silence, After a pause he said 'pardon' I repeated my question, again silence, after a few seconds I cleared the phone down.
Scum

[svenrico]

Originally Posted by Seeker

I call in and have to listen to one of the longest preambles I've ever heard (at my expense). Finally enter my policy number only to have to listen to another preamble (postamble? lol) which sounded similar to the first one - I was wishing for death by this point. Finally speak to Kate who was helpful but I had to give my policy number again (so why ask the first time?). No, she couldn't just change the card, I had to pay for the policy upfront although the policy will renew at the correct date. Kate was fine, getting to speak to Kate via your useless website and phone system was not.[/I]

I gave them 2 out of 10 for "How easy was it to renew your policy". I felt this was more than generous.

These long preambles are a gripe of mine.
It seems to get more difficult nowadays with a lot of companies actually getting through to speak to a person on the telephone.