3rd service interval mileage - SV650.org

steveg · 09-10-06, 02:16 PM

Just booked my sv for its third service , the free voucher booklet that I had when bought bike said that service was at 8k ( small print says u can do a max of 600 miles over) . The garage recons the service interval should be 7500 miles ..
Currently on 8150 miles and will be at approx 8500 when bike is serviced in 2 weeks .
What the story on the differrent service intervals quoted between dealer & servcing paperwork ?
cheers Steve

09-10-06, 02:41 PM

All servicing schedules are based on "normal use" and the official SV figure is 7500.

Why the dealer gives a figure different to that is beyond me, but if you dont have it until after the 7500 mark then Suzuki may try and wriggle out of a warranty claim (as if they need an excuse!)

But, whatever, dont worry about it, just get it done ASAP and keep on riding.

steveg · 09-10-06, 08:18 PM

The 2 years / 8000 mile free servicing booklet I have , states on the back of each voucher , the latest with 8000 / 24 months on it , The vehicle must be serviced by a UK Suzuki Authorised dealer with in 600 miles or 2 months of the recommended interval .

I would read that as 8000 + up to 600 miles / 2 months ?

Any one else had these service vouchers ?

The official interval appears to 7500 , 11000 ... only 3500 miles , seem very short compared my Yamaha fazers 6k interval .....

Cheers Steve

10-10-06, 09:45 AM

I don't have the vouchers (am I missing something) for my K6, but my warranty documents don't say the services must be done by an approved Suzuki dealer.

I'm left wondering what you get on these vouchers now...

steveg · 10-10-06, 12:03 PM

Hi Baph

Before the interest free offer , Suzuki were offering 2 years / 8000 miles free service vouchers on sv's and a few other suzuki's

So paid 3800 with 3 free services which seemed a good deal .

Spoke to Suzuki uk re mileage intervals :

Said that vouchers said 2 year / 8000 miles , however official interval is 7500 miles , asked if this would effect my warranty .
Was told that my dealer would have to speak to the warranty section , asked to speak to them however was told It was dealers only ......

The usual modern standard of poor customer service.

Cheers Steve

10-10-06, 12:22 PM

"Hi this is Steve from [insert name of dealership here] can you put me through to the warranty section please, I think I called the wrong number"

... wait...
"Hi yea, I've got a customer here complaining about the service vouchers, the official milage for 3rd service is 7 thou 5, but the voucher says 8 thou and max of 600 after that. Where do we stand on this?"

Just a thought.

EDIT: If they ask for a dealer ID number or anything silly like that, the usual response is "What? Sorry, I'm new & a little slow, you'll have to explain to me what I'm looking for, and I doubt I've got the info you want on these 4million bits of paper on the desk in front of me anyway... it's just a simple quick question though." Sound rushed, stressed, and new to the empire, big companies call centres tend to let you get away with it. If the person you speak to is fit, or at least sounds it, flirting on the phone is always good for a laugh too. Breaks barriers down see.

Yes I have to deal with annoying people on the phone all day, you learn ways & means to exploit the system.

09-10-06, 02:16 PM	#1
steveg Member Join Date: Jan 2006 Location: The Midlands Posts: 892	3rd service interval mileage Just booked my sv for its third service , the free voucher booklet that I had when bought bike said that service was at 8k ( small print says u can do a max of 600 miles over) . The garage recons the service interval should be 7500 miles .. Currently on 8150 miles and will be at approx 8500 when bike is serviced in 2 weeks . What the story on the differrent service intervals quoted between dealer & servcing paperwork ? cheers Steve __________________ ex - red sv650s 06 reg Now Triumph sprint 1050 ABS 05 Reg AKA Papa Smurf

09-10-06, 08:18 PM	#3
steveg Member Join Date: Jan 2006 Location: The Midlands Posts: 892	re The 2 years / 8000 mile free servicing booklet I have , states on the back of each voucher , the latest with 8000 / 24 months on it , The vehicle must be serviced by a UK Suzuki Authorised dealer with in 600 miles or 2 months of the recommended interval . I would read that as 8000 + up to 600 miles / 2 months ? Any one else had these service vouchers ? The official interval appears to 7500 , 11000 ... only 3500 miles , seem very short compared my Yamaha fazers 6k interval ..... Cheers Steve __________________ ex - red sv650s 06 reg Now Triumph sprint 1050 ABS 05 Reg AKA Papa Smurf

10-10-06, 12:03 PM	#5
steveg Member Join Date: Jan 2006 Location: The Midlands Posts: 892	re Hi Baph Before the interest free offer , Suzuki were offering 2 years / 8000 miles free service vouchers on sv's and a few other suzuki's So paid 3800 with 3 free services which seemed a good deal . Spoke to Suzuki uk re mileage intervals : Said that vouchers said 2 year / 8000 miles , however official interval is 7500 miles , asked if this would effect my warranty . Was told that my dealer would have to speak to the warranty section , asked to speak to them however was told It was dealers only ...... The usual modern standard of poor customer service. Cheers Steve __________________ ex - red sv650s 06 reg Now Triumph sprint 1050 ABS 05 Reg AKA Papa Smurf

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09-10-06, 02:41 PM	#2
andy Guest Posts: n/a	All servicing schedules are based on "normal use" and the official SV figure is 7500. Why the dealer gives a figure different to that is beyond me, but if you dont have it until after the 7500 mark then Suzuki may try and wriggle out of a warranty claim (as if they need an excuse!) But, whatever, dont worry about it, just get it done ASAP and keep on riding.

10-10-06, 09:45 AM	#4
Baph Guest Posts: n/a	I don't have the vouchers (am I missing something) for my K6, but my warranty documents don't say the services must be done by an approved Suzuki dealer. I'm left wondering what you get on these vouchers now...

10-10-06, 12:22 PM	#6
Baph Guest Posts: n/a	"Hi this is Steve from [insert name of dealership here] can you put me through to the warranty section please, I think I called the wrong number" ... wait... "Hi yea, I've got a customer here complaining about the service vouchers, the official milage for 3rd service is 7 thou 5, but the voucher says 8 thou and max of 600 after that. Where do we stand on this?" Just a thought. EDIT: If they ask for a dealer ID number or anything silly like that, the usual response is "What? Sorry, I'm new & a little slow, you'll have to explain to me what I'm looking for, and I doubt I've got the info you want on these 4million bits of paper on the desk in front of me anyway... it's just a simple quick question though." Sound rushed, stressed, and new to the empire, big companies call centres tend to let you get away with it. If the person you speak to is fit, or at least sounds it, flirting on the phone is always good for a laugh too. Breaks barriers down see. Yes I have to deal with annoying people on the phone all day, you learn ways & means to exploit the system.