Phone Bills - SV650.org

DJ123 · 11-10-12, 05:54 PM

This one is a little high:
http://www.bbc.co.uk/news/world-europe-19908095

A woman in south-west France, who received a telephone bill of nearly 12 quadrillion euros, has had the real amount she owed waived - after the company admitted its mistake.

Solenne San Jose, from Pessac outside Bordeaux, said she received a huge shock when she opened the bill for 11,721,000,000,000,000 euros (£9.4qn).

This is nearly 6,000 times France's annual economic output.

She had requested her account be closed after losing her job last month.

The former teaching assistant said she "almost had a heart attack. There were so many zeroes I couldn't even work out how much it was".

The phone company, Bouygues Telecom, initially told her there was nothing they could do to amend the computer-generated statement and later offered to set up instalments to pay off the bill.

In the end, the company admitted the bill should have been for 117.21 euros only, and eventually waived it altogether.

It has also apologised for the gaffe, which it says was down to a printing error and a subsequent misunderstanding between the client and staff at their call centre

11-10-12, 06:01 PM

"...Bouygues Telecom, initially told her there was nothing they could do to amend the computer-generated statement and later offered to set up instalments to pay off the bill"

I seriously don't think paying that off in instalments would have helped.

Bibio · 11-10-12, 06:03 PM

that's a lot of phone sex chat

andrewsmith · 11-10-12, 06:55 PM

okay okay who's been ringing American sex lines from France

12-10-12, 10:47 AM

How dumb was the customer service rep when they offered to set up installments. "Yes madam thats twelve quadrillion euros, we'll take a billion euros every month for the next billion years"?!? I could probably pay a number that big in Zimbabwe dollars.

MisterTommyH · 12-10-12, 02:53 PM

A little worryingly Bouygues Construction have recently taken over a well known British construction firm.... Wonder if we can make the same 'error' on our invoices to them?

widepants · 12-10-12, 03:31 PM

wonga is gotta be the first one she calls

11-10-12, 05:54 PM	#1
DJ123 Member Mega Poster Join Date: Jul 2011 Location: Somewhere over there Posts: 3,245	Phone Bills This one is a little high: http://www.bbc.co.uk/news/world-europe-19908095 A woman in south-west France, who received a telephone bill of nearly 12 quadrillion euros, has had the real amount she owed waived - after the company admitted its mistake. Solenne San Jose, from Pessac outside Bordeaux, said she received a huge shock when she opened the bill for 11,721,000,000,000,000 euros (£9.4qn). This is nearly 6,000 times France's annual economic output. She had requested her account be closed after losing her job last month. The former teaching assistant said she "almost had a heart attack. There were so many zeroes I couldn't even work out how much it was". The phone company, Bouygues Telecom, initially told her there was nothing they could do to amend the computer-generated statement and later offered to set up instalments to pay off the bill. In the end, the company admitted the bill should have been for 117.21 euros only, and eventually waived it altogether. It has also apologised for the gaffe, which it says was down to a printing error and a subsequent misunderstanding between the client and staff at their call centre __________________ BMW F800ST

11-10-12, 06:01 PM	#2
Dunn-y Guest Posts: n/a	Re: Phone Bills "...Bouygues Telecom, initially told her there was nothing they could do to amend the computer-generated statement and later offered to set up instalments to pay off the bill" I seriously don't think paying that off in instalments would have helped.

11-10-12, 06:03 PM	#3
Bibio Member Mega Poster Join Date: Jul 2008 Location: here as devil's advocate Posts: 11,540	Re: Phone Bills that's a lot of phone sex chat

11-10-12, 06:55 PM	#4
andrewsmith Member Mega Poster Join Date: Apr 2010 Location: Newcastle upon Tyne, Just south of salad dodging country Posts: 7,750	Re: Phone Bills okay okay who's been ringing American sex lines from France __________________ RIP Reeder 20/07/1988 - 21/03/2012. Always missed squire!!! Every year we meet old friends, gain some new ones, lose old ones and you always remember them all. “Live as if you were to die tomorrow. Learn as if you were to live forever.” Mahatma Gandhi

12-10-12, 10:47 AM	#5
ClunkintheUK Guest Posts: n/a	Re: Phone Bills How dumb was the customer service rep when they offered to set up installments. "Yes madam thats twelve quadrillion euros, we'll take a billion euros every month for the next billion years"?!? I could probably pay a number that big in Zimbabwe dollars.

12-10-12, 02:53 PM	#6
MisterTommyH Member Join Date: Jul 2010 Location: West Mids Posts: 854	Re: Phone Bills A little worryingly Bouygues Construction have recently taken over a well known British construction firm.... Wonder if we can make the same 'error' on our invoices to them?

12-10-12, 03:31 PM	#7
widepants Member Join Date: Aug 2009 Location: somerset Posts: 480	Re: Phone Bills wonga is gotta be the first one she calls __________________ http://forums.sv650.org/showpost.php...9&postcount=17 lol

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