Thankyou......mandp.com

So today I was on my way, when there were two loud 'pings' behind me, so I stopped and found that my lunch (tailpack) was at risk of falling off.



One phone call to mandp.com later, and theres 2 new Oxford bungees coming my way today. I've only had it 3 months, and used them maybe 20 times each?

Good on them. All they asked for was my order reference.


Huzzah for nice people.

PS - motto of the story, always carry a cargo net.

Loss of your lunchbox - very nasty!

[_Stretchie_]

A ping from your lunchbox...

Wasn't your banjo was it..

SORRY!!!

Always nice to hear a story like that, plus getting free stuff is also always a bonus ; )

thats kinda scary though i new a girl who very quickly became brown bread after her tail pack came loose and locked the back wheel up, Be safe peeps

Originally Posted by _Stretchie_

A ping from your lunchbox...

Wasn't your banjo was it..

SORRY!!!

Always nice to hear a story like that, plus getting free stuff is also always a bonus ; )

It's not free stuff, it's stuff replacing other stuff that broke prematurely. I'd expect nothing less from any supplier.

I've just sent my ex's Oxford Sports tankbag back to Oxford Products because the main zip has failed. That tankbag is at least 5 years old and has done many many thousands of miles of being used almost daily by both me and her, but they're fixing or replacing it with no quibbles at all under their Lifetime Warranty. That's the kind of service I have come to expect from Oxford.

Originally Posted by mototech

thats kinda scary though i new a girl who very quickly became brown bread after her tail pack came loose and locked the back wheel up, Be safe peeps

That'll be the copper's daughter from Merseyside or North Wales area? I read the coroner's report on that case, she hadn't strapped it down with the manufacturers recommended amount of bungees, and hadn't strapped it down at all well with what little she had used. You can't blame a tailpack falling into a wheel on someone's lack of attention.

Yerp - as above - this is after 3months of use, not a freebie

I checked the Oxford website who said they ask you to take it back to where you bought it from, but if its been 5 years, I guess the vendor/retailer will just refer you back to the manufacturer.

Originally Posted by Lozzo

I've just sent my ex's Oxford Sports tankbag back to Oxford Products because the main zip has failed. That tankbag is at least 5 years old and has done many many thousands of miles of being used almost daily by both me and her, but they're fixing or replacing it with no quibbles at all under their Lifetime Warranty. That's the kind of service I have come to expect from Oxford.

Wow thats good my oxford tank bag has broken zips, think Ill give them a call

[_Stretchie_]

Originally Posted by Lozzo

That tankbag is at least 5 years old and has done many many thousands of miles of being used almost daily by both me and her, but they're fixing or replacing it with no quibbles at all under their Lifetime Warranty. That's the kind of service I have come to expect from Oxford.

Oooh, I like the sound of this. I have a full set of Oxford luggage, I found that the waterproof covers on the panniers are..

What's that phrase.??

Oh yeah.. KAK

Used them twice in the rain, the stitching fell apart at the back. The panniers and the tank and tail pack are bob on.. Fantastico, but the covers report card would read "Must try harder". Only problem is I don't think I have them any more to show them the stitching came undone. I'd had them for over a year before I needed to use the covers so thought they would be out of warrantee

Originally Posted by Mogs

Wow thats good my oxford tank bag has broken zips, think Ill give them a call

Hmm, not sure about this. Theres a section on Oxfords FAQ page IIRC that says that zippers, zips, pouches and anything else not "the bag" isnt covered.

Bungees don't apply to this section, yet......