Gripe of the day - What is yours?

[Seeker]

Originally Posted by pookie

HMRC - where do I start

I feel your pain. Why they don't accept emails yet will accept snail mail (and then apologise for the delay) is a mystery unless it's for security.

I tried to give them money for missed NI contributions, it took 3 phone calls to discover I needed a specific form because I'd been out the country. It took them 12 weeks to respond and ask for more information. This particular department couldn't be contacted by any other method other than the form (NI 38 ). Their reply letter asked for more information and chastised me for not leaving a phone number which was actually on the cover letter I sent. It was going to take another 12 weeks for a new reply so I gave up.

They need more staff...oh, wait...the austerity fetish.

[Seeker]

Top dressing (road resurfacing) has just started here. 20 mph speed limits, dust clouds and the sounds of ping, ping, ping as the chips fly everywhere.

Summer's here.

[Adam Ef]

Originally Posted by pookie

HMRC - where do I start
Joe P: CAn I enquire where my refund has gone?
Them: Its been paid to your bank account
Joe P: Err no it hasnt appeared
Them: Oh yes it has theres a reference and everything

I've had the same with eBay and Paypal this morning. Both swear that I have the money back from a wrongly sold part I ordered over a month ago.


Both gave me reference numbers to prove it. But it definately hasn't appeared. They now say it's down to my bank to trace it. All this because someone listed a part for and SV650 that was for a SV1000. They've now edited the listing too to say SV1000, so it looks like I bought it listed as SV1000 in my history. Although my purchase email at the time says 650, so they accepted my refund eventually. Only it hasn't appeared, despite it being refunded on May 14th. Going round in circles and wasting lots of time on the phone talking to automated lines giving every option under the sun for half an hour each time before they allow you an option to actually talk to somone. AAAaaarrrggh!!!!

[Adam Ef]

Originally Posted by Seeker

Top dressing (road resurfacing) has just started here. 20 mph speed limits, dust clouds and the sounds of ping, ping, ping as the chips fly everywhere.

Summer's here.

We still have the gravel piled in the middle of all junctions round here from the last two years of loose dressings. No doubt they'll add to it again this year.

[Heorot]

I hate gravel. I came off on Saturday because of gravel at a junction. Fortunately, it was at less than walking pace but it still hurts when a 200kg bike lands on your leg.

[maviczap]

Originally Posted by pookie

HMRC - where do I start
Joe P: CAn I enquire where my refund has gone?
Them: Its been paid to your bank account
Joe P: Err no it hasnt appeared
Them: Oh yes it has theres a reference and everything
Jop P: Still nope cant see it
Them: Have you checked ?
Joe P: Still no. Can you tell me which account you have registered?
Them: Err no cant do that. Have you checked your account?
Joe P: Hmm maybe if you tell me which account you have I can check? I cant see the bank details on the online portal. How can I change them?
Them: You have to fill in a form. I can direct you.
Joe P: Could you send the details via email as I haven a pen handy
Them: No cant send emails. You can find the 434 form online
Joe P: Ok
Them: Just google VAT form 434
Joe p: Cheers . Can I change the address on file?
Them Yes you can but you need to fill a form
Joe P: Whats plastic and goes click?
Them: Huh?

** the last part was artisic license but you get my frustration after waiting for 20mins on hold

You have my sympathy, but this is the reality of centralising government departments core businesses, from local offices. You now have to deal with low paid call centre staff who are just reading from a script or following a procedure set out by people who don't have your kind of problems.
Pre centralisation you could have gone to a local office, and spoken to a human being face to face.

[TamSV]

Originally Posted by maviczap

You have my sympathy, but this is the reality of centralising government departments core businesses, from local offices. You now have to deal with low paid call centre staff who are just reading from a script or following a procedure set out by people who don't have your kind of problems.

Ah yes. The good old “Centre of Excellence”

[admin]

Digging out broken fence posts. One down two to go.

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[garynortheast]

You have my sympathy on that one John. Been there!

[Littlepeahead]

Spent an hour washing all the bird poop off my car on Saturday.

Went for a walk at a country park yesterday and every bird within a ten mile radius must have decided to neck a gallon of prune and mushy pea juice then empty their bowels over my previously clean car.

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