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#1 |
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They really are useless. Very quick to send me threatening letters when they want moey, but so damn slow when I want something.
I applied for a VAT number for the new business last October. November I received a letter saying that they were sampling for fraudulent applications and would I please give more info - you write the answers on the letter. I filled it and sent it back straight away. Their Cardiff office claims to have received the letter on 16 January. Still waiting today, so I called them. Oh we've sent it back to Wolverhampton. So I call them, woman on the other end of the phone didn't have a clue, didn't seem bothered, and made it clear that she really wasn't interested. I think I was interrupting her tea break. They have to recover files from archive - what files - she didn't know herself. Then it has to be allocated. And when might I receive a VAT number? Oh it will be a few weeks yet, she told me. She gave me the complaints line number. Does it come as any surprise that the line is permanently busy? Just over 4 months now, I still don't have a bloody VAT number, and I don't know when I'm going to get one. So I can't collect VAT - it's an offence to collect VAT unless you're registered - and I will have the problem of collecting (by then) 5 months arrears of VAT. All that loss of money to the Government. And HMRC simply don't give a toss. |
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#2 |
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I feel ur pain with them,
they have failed to rectify my tax code for 8 months after I sent them all the information. I await this year's farce. |
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#3 |
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They really are an organisation lost back in the dark ages. On the plus side though, I had a year where my company paid too little tax for me (well quite a lot too little). HMRC picked me up on it said they would deduct extra the following year, then promptly forgot all about it, and haven't had a penny back. I do realize of course that now I've posted this, the fickle finger of fate will prod a HMRC numpty to open my file and send me a bill.
I don't think you'll find anyone brave enough to sympathise with HMRC. |
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#4 |
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Location: High Wycombe, where the chair factories used to be
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I was pleased and worried in equal measures when I found I qualified for a fuel card as a compensation perk with a new job once. Great to have a 60% discount on fuel (company pays and it's treated as a taxable benefit - ie you pay income tax on the purchases) but of course HMRC made a total Horlicks of adding this to my code and I ended up under and overpaying tax on it for years afterwards... Same when I had a company car a few jobs ago!
Agree with all the above - they are hopeless.
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#5 | |
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As for PAYE, most ****-ups with tax codings and the like are caused by personnel folks not giving HMRC the correct information when your pay / benefits change. We had a problem with underpayment of tax for private health insurance, caused by our company totally misunderstanding salary sacrifice rules. All fixed in the next tax tear but I'm still paying the underpaid tax two years on. It takes a long time to work through the system due to them working on tax years. |
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#6 | |
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#7 |
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Oh?? I've learned something then - and it's a great relief
![]() ![]() But the attitude stinks. The dozy fartette at Wolverhampton really shouldn't be there. If it was her money that wasn't being collected, maybe she'd get her ar$e in gear. |
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#8 |
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I changed my tax code as got a tax refund within 3 weeks... So I like then at the moment lol
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#9 | |
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That is how it works IIRC, but it is a long time since I registered a company for VAT and the language in the booklet is impenetrable. As I said, best check with a tax person. My normal tax contact (my bro who is an HMRC Inspector) does not know about VAT. |
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#10 |
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It's probably in their rules that they have to be helpful to one person a year. Congratulations - this year it seems like it's you!
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