SV650.org - SV650 & Gladius 650 Forum



Bikes - Talk & Issues Newsworthy and topical general biking and bike related issues. No crapola!
Need Help: Try Searching before posting

Reply
 
Thread Tools
Old 30-05-17, 05:37 PM   #1
aesmith
Member
 
Join Date: Mar 2013
Location: Aberdeenshire
Posts: 857
Default Scam or Hoax call claiming to be from Bennetts Insurance

Hi,

Posting this as a warning in case others get the same.

I received a call today which I am pretty sure is a scam or hoax. The caller claimed to be from Bennetts and the story he gave was that a technical error meant that my policy had not properly updated the MIB meaning that my bikes would show as uninsured on ANPR or Police checks, and with the DVLA. He claimed that the only solution was to cancel the existing policy and create a new one on the same terms. Although he claimed I would not be "financially disadvantaged" it sounds as though what he was after was for me to pay him a new 12 month premium, then expect a part refund from Bennetts for the unexpired term. When I suggested he should put all this in writing he said that wasn't possible. While on the phone I checked AskMIB online and both registrations showed as covered, when I told the caller he said that was odd as my policy was definitely listed as one affected, however if they showed as covered then no action was needed.

Reasons for thinking this was attempted fraud (1) caller was from a Coventry number 024 7771 9024 (2) refusal to put things in writing (3) the bikes were shown as covered in any case and (4) the whole story sounds fishy.

Assuming it is a scam then clearly there has been some serious leakage of customer information, the caller knew I had a multi bike policy with yourselves, knew my phone number and knew the level of cover on the policy and the underwriter.

Edit - I don't completely rule out it being genuine, I wouldn't want to underestimate the incompetence of the insurance industry and I've had some crackers from Bennetts in the past.

Tony S

Last edited by aesmith; 30-05-17 at 05:38 PM.
aesmith is offline   Reply With Quote
Old 30-05-17, 05:48 PM   #2
Bibio
Member
Mega Poster
 
Bibio's Avatar
 
Join Date: Jul 2008
Location: Dreich Fife (its grey and miserable)
Posts: 10,332
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

simple, phone bennets direct and ask.

insurance companies are notorious for selling your details.. yes even if you opt out of their marketing. they know you cant find out.
Bibio is offline   Reply With Quote
Old 30-05-17, 06:29 PM   #3
PyroUK
Member
Mega Poster
 
PyroUK's Avatar
 
Join Date: Feb 2011
Location: Poole
Posts: 1,045
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

On a similar note be wary of ghost brokers. They will call and offer insurance through them and you will get a fake certificate after paying them but you're stuffed

Sent from my SM-G950F using Tapatalk
__________________
2011 Triumph Daytona 675, Arrow exhaust and QS!
PyroUK is offline   Reply With Quote
Old 30-05-17, 07:12 PM   #4
aesmith
Member
 
Join Date: Mar 2013
Location: Aberdeenshire
Posts: 857
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

Quote:
Originally Posted by Bibio View Post
simple, phone bennets direct and ask.
I reported it in writing, would like to see what their response will be.
aesmith is offline   Reply With Quote
Old 17-06-17, 02:14 PM   #5
aesmith
Member
 
Join Date: Mar 2013
Location: Aberdeenshire
Posts: 857
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

So it's another example of Bennetts' quite amazing incompetence. Their response to my email was that it was a genuine call, but that my policy was in fact unaffected since the reg showed up OK on askmid.

However yesterday they called again leaving a message to almost the same effect. I spoke to them this morning, calling their published number and not the one left by the suspect caller.

Turns out the issue is between Bennetts and the underwriter, not between underwriter and MIB. So what the previous guy said about risk of being pulled over was clearly bollox, and equally checking the reg on askmid didn't say whether the policy was or was not affected. Pretty vague about what the problem was, something about how they used to pass details on a spreadsheet but that doesn't work any more.

So apparently the only solution is to create a new policy, supposed to be no cost involved and supposed to be for the same cover terms and the same period. The guy gave me the new policy number.

New documents arrived by email, cover all looks the same but the term is from 17th June for 12 months (instead of from March). The documents also quote a premium so I'm going to seriously flip if they've charged that to my card.
aesmith is offline   Reply With Quote
Old 17-06-17, 04:31 PM   #6
Blapper
Member
 
Blapper's Avatar
 
Join Date: Jun 2016
Location: Rochester,Kent.
Posts: 794
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

I'm with them so you've got me worried now!

What is this askmib thing?

EDIT Ok, found it and I'm OK. Phew! Wife is old bill....

Last edited by Blapper; 17-06-17 at 05:03 PM.
Blapper is offline   Reply With Quote
Old 17-06-17, 04:36 PM   #7
aesmith
Member
 
Join Date: Mar 2013
Location: Aberdeenshire
Posts: 857
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

Public web site where you can punch in your registration and see whether it comes up as insured .. https://ownvehicle.askmid.com/

Just a Yes/No answer for us, apparently the Police see more like whether there's commuting and/or business use covered.
aesmith is offline   Reply With Quote
Old 17-06-17, 05:04 PM   #8
Blapper
Member
 
Blapper's Avatar
 
Join Date: Jun 2016
Location: Rochester,Kent.
Posts: 794
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

cool, thanks.
Blapper is offline   Reply With Quote
Old 17-06-17, 05:28 PM   #9
PyroUK
Member
Mega Poster
 
PyroUK's Avatar
 
Join Date: Feb 2011
Location: Poole
Posts: 1,045
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

Askmid is purely to check you're vehicle is covered. The police can see if it's insured, the gender of the policyholder, business use all sorts

Sent from my SM-G950F using Tapatalk
__________________
2011 Triumph Daytona 675, Arrow exhaust and QS!
PyroUK is offline   Reply With Quote
Old 18-06-17, 03:37 PM   #10
Heorot
Member
 
Join Date: Jul 2012
Location: South Norfolk
Posts: 296
Default Re: Scam or Hoax call claiming to be from Bennetts Insurance

The full MIB access is tightly controlled. When I was dealing with motor insurance claims, I had to get all sorts of authorisations before I was allocated an MIB logon and password. basically, I had to get our underwriter to personally approve me via several layers of my bosses.
__________________
Some say the cup is half empty, while others say it is half full. However, in my opinion both are wrong. The real problem is the cup is too big.

Honda 125 CG blown engine Gone to the great mechanic in the sky
Naked SV650 K3 in Silver
Heorot is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
knocked off the bike insurance claiming dylandun Bikes - Talk & Issues 4 06-05-15 08:09 PM
Scam call? Spiderman Idle Banter 19 18-08-09 06:01 PM
insurance claiming Wideboy Bikes - Talk & Issues 21 01-03-09 07:46 PM
Comedy call to Bennetts Gazza77 Bikes - Talk & Issues 35 16-04-07 10:00 AM
Bennetts insurance... chutz Bikes - Talk & Issues 14 07-09-05 08:32 AM


All times are GMT. The time now is 07:49 AM.


Powered by vBulletin® - Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.