Bennetts refund problems update.

Phoned Bennetts again today (frid 14th).
The system is showing a refund was issued on wednesday 12th (not showing
on my account yet) but SURPRISE ! SURPRISE ! it is only for £28-19 not the
full £125.52 ! they don't understand why the full amount was not refunded
but all they can say is that the accounts department can't cope with the back log of refunds and customer service can't cope with all the complaints.

Bennetts have got big problems which have that familiar smell of a company in financial difficulty prior to going bust.

STAY AWAY FROM BENNETTS AND KEEP SPREADING THE WORD.

going on some of the experiances and views of Bennetts in other threads, i would not touch them with a barge pole anyway.

Maybe this will be an other thread to send to their customr services???

As a comparison to Bennetts (who kept me waiting over 6 weeks for a refund) I was due a refund of £500.12 from Devitt Insurance. I called on the monday to change my policy, new certificate arrived the next day and the cheque the day after that. Excellent customer service.. Bennetts you have a lot to learn!

From what's i've read on other forums, nobody is using Bennetts anymore apart from first timers who don't know any better..

I've been with Bennett's for 5 years...

Originally Posted by Razor

I've been with Bennett's for 5 years...

Being with them is ok but you try getting money from them, i'm
into week seven waiting for my refund.

Originally Posted by Razor

I've been with Bennett's for 5 years...

Yeah so was I then I cancelled my policy see here http://forums.sv650.org/showthread.php?t=96497

Originally Posted by Razor

I've been with Bennett's for 5 years...

The question is - will you be with them for 6 after the stories on here?

I wasn't going to renew trust me.

Ive had my letter of cancellation in writing, i sent the insurance cert special delivery and confimed with bennetts that they received it. I asked when i would have the moeny credited too me and they said end of next week.

I mentioned the horror stories and they also gave me the whole backlog story so ill wait until the end of next week which i dont think is too unreasonable, and then ill go from there...

I hope i dont have the same trouble although im not a bit worried now..

There is no way in hell bennets can be that bad guys...

OH wait a minute your charging me an extra £20 pounds because my bike fell over?
"thats correct mr Lyle"
are you insane?
" no sir "
im not paying it...
"do you want to cancel your policy?"
yes i do...
" you will have to pay £250 to fully cancel plus £30 pound admin charge then"
Are you possessed..... by a **** ?

then i get a quote from the BSB sponsers who offer me fully comp for half of what im paying for TPFT ... roll on feb

so yes the bennets are that bad and thats a big + 1 for postively hating bennets