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03-05-09, 06:42 PM | #1 |
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Consumer goods and fit for purpose...
I bought a pair of Arlen Ness 1064 boots about 8 months ago.
The velcro that sticks the zip-cover flap down started to tear away from both boots, so they went back. They were replaced and all was well...until today. The replacement pair have gone exactly the same way. Now knowing this was a weakness, I have been careful with how I take them off but its still started to tear away. They are only a few hundred miles old so as you can guess I am not best pleased. Like last time, it has happened right on top of a biking trip too. I want to go back the dealer and get them swapped for another manufactures boot, as I believe this is a design flaw and hence they are not fit for purpose. Anyone had any experience of repeated failures and getting an alternative replacement? |
03-05-09, 07:51 PM | #2 |
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Re: Consumer goods and fit for purpose...
Generally if you take an item back to a store you can use that money as credit for another product in store. Unless it's an Arlen Ness only dealer where they may be a pain in the backside. Simply say it's the 2nd time it's happened and you aren't happy with the quality.
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03-05-09, 08:18 PM | #3 |
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Join Date: Dec 2008
Posts: 588
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Re: Consumer goods and fit for purpose...
I'd say the same as Jamie, the fact the price you pay you'd expect the full quality.
Store credit is probably what they'd do, depends how they deal with refunds. |
03-05-09, 08:49 PM | #4 |
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Re: Consumer goods and fit for purpose...
I have the same boots, Havet had a problem with them yet after maybe 3000 miles. I love them
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03-05-09, 09:00 PM | #5 | |
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Re: Consumer goods and fit for purpose...
Quote:
I know that I am not the only one who has had this problem with these boots - someone else returned a pair around the same time as me. Lets see what tomorrow brings. A store credit would be fine, but I had a hell of a job getting boots to fit over my leathers..also Arlen Ness...the calf armour is huge. The 1064's were the only ones that came close. |
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06-05-09, 05:24 PM | #6 |
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Re: Consumer goods and fit for purpose...
Been back today, and one of the girls working there saw the box on the counter and said "Oh no...whats wrong this time?"
I showed the boots to her and she said "Better fix you up with some Alpinestars then" . No quibble about replacement or anything. So I tried a pair on...and left the store with them. Marvelous. I can't work out why they fit now whenI couldn't get them on when I originally went boot shopping. |
06-05-09, 05:33 PM | #7 |
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Re: Consumer goods and fit for purpose...
Well, glad you sorted it out
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06-05-09, 05:34 PM | #8 |
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Re: Consumer goods and fit for purpose...
Result
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06-05-09, 08:36 PM | #9 |
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Re: Consumer goods and fit for purpose...
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