was I right - SV650.org

timwilky · 14-05-10, 11:47 AM

OK, I am a guest in the office suite I use. Whilst we all report to the IT business, I report to a different part and look after a totally different client business to the local site.

Today I discover a virus infection has occurred locally, it is not being detected by the approved installed anti virus solution. The local techs have just been told by their management to return the infected system as the approved software is installed and it is therefore not their problem.

On hearing this I informed my line manager to make sure the country management was aware of the issue. I have just had an ear bashing from the local customer services manager because.

It was nothing to do with me.
nothing to do with my boss
If I had an issue with something I should have come to her etc.

We have open networks globally, about 40,000 pc connected. I viewed the instruction I overheard to return an infected pc to the user as dangerous and wanted to escalate within the uk management the issue. The CSM view was that it was being resolved locally why should I/my boss be interested. She cannot get it into her thick head that if I have a concern I talk to my line manager who would have no doubt talked to hers.

Was I right. or should I have done as she tells me and butt out of things that have nothing to do with me.

Mr Speirs · 14-05-10, 12:24 PM

I learnt (eventually) that getting involved in things that have nothing to do with me tend to make my life more hassle and/or get me into trouble.

You weren't wrong but if it aint got anything to do with you..don't worry about it.

14-05-10, 12:31 PM

Take her ear bashing with a pinch of salt. Obviously your line manager felt the risk was serious enough to pass it on. Clearly she has had a butt kicking from her boss and is just passing it down the line. Although, if she has an issue, then she should be taking it up through your line manager as you followed the correct chain by speaking to your own first.

Sir Trev · 14-05-10, 12:32 PM

I get told off if I DON'T report things to my boss and he finds out by other means. A control weaknesses is still a weakness, even if it is localised, and you were right to mention it. Perhaps your boss needs to be a bit more candid about how he found out about it though if it filtered back to this woman...

14-05-10, 12:42 PM

pardon where you talking to me, sorry i dont report to you i report to joe bloggs ,now if you wish to continue this disscusson please make the arrangements to have MY management team present ,untill then good day to you,
continue typing

Bri w · 14-05-10, 01:02 PM

I can't see where you've done anything wrong. Splitting hairs but I suppose you could have asked her, or her staff, was it wise to not inform others of the virus. Once you'd done that, irrespective of her response, then you aren't telling your boss without speaking to her first.

I hate office politics. It shows how small minded she is, amongst other things. And as another has said, she shouldn't have rollexed you - do as I say not as I do.

I'd be inclined to tell her to dos off, and when she complains to your boss about your behaviour it exposes hers.

I operate on "its easier to apologise than it is to get permission." Do it, then smile and apologise afterwards. That way at least it gets done.

fizzwheel · 14-05-10, 07:38 PM

Quote:

Originally Posted by Bri w

I can't see where you've done anything wrong.

If I had the pox on infrastructure that I looked after or one that was connected to something I did. I'd want to know about it and if it wasnt being dealt with appropriately, as in the case Tim describes I'd definately want to know about it.

15-05-10, 05:06 PM

Perhaps you should have contacted her with your concerns, give her a chance to put it right before escalating the issue?

14-05-10, 11:47 AM	#1
timwilky Member Mega Poster Join Date: Mar 2004 Location: Not in Yorkshire. (Thank God) Posts: 4,116	was I right OK, I am a guest in the office suite I use. Whilst we all report to the IT business, I report to a different part and look after a totally different client business to the local site. Today I discover a virus infection has occurred locally, it is not being detected by the approved installed anti virus solution. The local techs have just been told by their management to return the infected system as the approved software is installed and it is therefore not their problem. On hearing this I informed my line manager to make sure the country management was aware of the issue. I have just had an ear bashing from the local customer services manager because. It was nothing to do with me. nothing to do with my boss If I had an issue with something I should have come to her etc. We have open networks globally, about 40,000 pc connected. I viewed the instruction I overheard to return an infected pc to the user as dangerous and wanted to escalate within the uk management the issue. The CSM view was that it was being resolved locally why should I/my boss be interested. She cannot get it into her thick head that if I have a concern I talk to my line manager who would have no doubt talked to hers. Was I right. or should I have done as she tells me and butt out of things that have nothing to do with me. __________________ Not Grumpy, opinionated.

14-05-10, 12:24 PM	#2
Mr Speirs Member Mega Poster Join Date: Jul 2008 Location: Northampton Posts: 2,218	Re: was I right I learnt (eventually) that getting involved in things that have nothing to do with me tend to make my life more hassle and/or get me into trouble. You weren't wrong but if it aint got anything to do with you..don't worry about it. __________________ Smokey Black Burnty 02 - Racetech Smoulderlators + .90kg BBQ Springs, zx10r shockingly toasted, Conti Road Attacks heat up very nicely, R&G Crash Bungs but what f**king use are they, No Colour Matched Hugger, Flame Extenda, Beowulf Titainium Oval Flame Thrower.

14-05-10, 12:31 PM	#3
Milky Bar Kid Guest Posts: n/a	Re: was I right Take her ear bashing with a pinch of salt. Obviously your line manager felt the risk was serious enough to pass it on. Clearly she has had a butt kicking from her boss and is just passing it down the line. Although, if she has an issue, then she should be taking it up through your line manager as you followed the correct chain by speaking to your own first.

14-05-10, 12:32 PM	#4
Sir Trev Member Mega Poster Join Date: Jun 2005 Location: High Wycombe, where the chair factories used to be Posts: 1,479	Re: was I right I get told off if I DON'T report things to my boss and he finds out by other means. A control weaknesses is still a weakness, even if it is localised, and you were right to mention it. Perhaps your boss needs to be a bit more candid about how he found out about it though if it filtered back to this woman... __________________ We are the Goon Squad and we're coming to town, BEEP BEEP!

14-05-10, 12:42 PM	#5
davepreston Guest Posts: n/a	Re: was I right pardon where you talking to me, sorry i dont report to you i report to joe bloggs ,now if you wish to continue this disscusson please make the arrangements to have MY management team present ,untill then good day to you, continue typing

14-05-10, 01:02 PM	#6
Bri w Member Join Date: Jun 2009 Location: Turre, Almeria Posts: 668	Re: was I right I can't see where you've done anything wrong. Splitting hairs but I suppose you could have asked her, or her staff, was it wise to not inform others of the virus. Once you'd done that, irrespective of her response, then you aren't telling your boss without speaking to her first. I hate office politics. It shows how small minded she is, amongst other things. And as another has said, she shouldn't have rollexed you - do as I say not as I do. I'd be inclined to tell her to dos off, and when she complains to your boss about your behaviour it exposes hers. I operate on "its easier to apologise than it is to get permission." Do it, then smile and apologise afterwards. That way at least it gets done. __________________ *"It's not the years in your life, it's the life in your years."* Currently - Fighting the urge... seen a nice Triumph America Previously - Honda CB125, Honda CB400-4 & BSA B40, Moto Guzzi 850, Yamaha RD250, Suzuki GT380, Kawasaki Z1B, Kawasaki Z650, Honda VFR, Triumph Street Triple R.

15-05-10, 05:06 PM	#8
Philbo Guest Posts: n/a	Re: was I right Perhaps you should have contacted her with your concerns, give her a chance to put it right before escalating the issue?