stealer dealers not honouring warranty....

[Dave20046]

Anyone know anything about trading standards/small claims court?
Bought a car from a stealer t'other month (stockport based) and within a thousand miles the clutch has shagged taking the flywheel with it. When I bought it I asked them about if there were any problems etc. and it was re-enforced that I could take it anywhere I liked under warranty.


Anyway, took it to my local dealership and had the above diagnosed they quoted a healthy £1200 to get it fixed the dealer I bought it from said "no can do ,warranty claims are limited to jobs of £1000 or less" so my local dealer agreed to take the job on at trade which is (an amusingly expensive) sum of £798 + vat (£960ish) around £64 per hour labour.
The dealer I bought it from then came back and said we can only pay £50 per hour for warranty repairs, this is not stated in my warranty book and was not mentioned at anytime during the purchase.

I need my car back asap so my options are pretty limited - will I get further bent over if I agree to pay the grand to get my car back on the road (and earn a living) and then take the seller to small claims court?

Mate, if it doesn't say their warranty is restricted to £50 per hour, then they cannot refuse to pay for it.

I didnt think they could limit the amount of purchase warranty either, I'd check with trading standards on that.
If it's a wearable item, you'll probably struggle to get the full amount (?).

[Dave20046]

They've agreed it's under warranty they're just saying they won't pay out £50 per hour labour which local dealer wants, if I take it anywhere else it'll take weeks.
It does say in the warranty book about the £1k claim limit (read it through and noted that when I bought) but it doesn't say anywhere about labour cap.

I'm yet to get the logbook, dealer book and a broken bit of interior plastics off this dealer after about 20 calls (still waiting on a call back from monday actually )
Me and the VW dealer have hounded them all day and keep getting hung up on with a "ring you back in 2 minutes" so as I don't trust them one bit I won't let the sellers do the repair themselves (as it almost certainly won't get done). When he put this to me I said "You told me when I bought the car I could take it anywhere I like to be repaired" he said yeah you can but as long as they don't charge more then £50per hour and I said "well you didn't mention that at the time did you and you've admitted it doesn;t say it in my warranty book"
...at that he said he'd ring my vw dealer and try and get the price down a bit more...
VW dealer rang me at 6pm saying he'd rung back quibbling about price and said he'd ring back in the morning.


I just need it resolving asap without opening myself up to losing a grand!

Any fresh ideas would be appreciated!

Call trading standards mate urgently, just cos their paperwork says something it doesn't mean it's correct and legal.
Bigger companies than his have made big errors in their t'&c's.

[Dave20046]

Originally Posted by specialone

Call trading standards mate urgently, just cos their paperwork says something it doesn't mean it's correct and legal.
Bigger companies than his have made big errors in their t'&c's.

bugger, closed now - will ring them in the morning.

[Bibio]

why cant you get the dealer you got it form to do the work?

Originally Posted by Bibio

why cant you get the dealer you got it form to do the work?

What just a car sales dealership ?
I wouldn't trust them to wash it tbh

[Bibio]

in my defence he never stated that the dealership was a forecourt only.

Originally Posted by Bibio

in my defence he never stated that the dealership was a forecourt only.

I'm not sure they are mate tbh, I'm guessing because they haven't offered to fix it themselves, they are just forecourt sales.

[Dave20046]

Originally Posted by Bibio

why cant you get the dealer you got it form to do the work?

It's miles away and experience up to now tells me not to trust them (more so than my average dealer scepticism) I also don't think they could offer me a courtesy car which would most likely mean me getting the sack (car hire places round here are insisting on people being 25y.o).
...And the fact the guy told me multiple times I could get any problems resolved at a dealer of my choice "that's the great thing about our warranty".


Furthermore I firmly believe they knew about this when selling it. Is it possible to conceal the issue? it took 500 miles to rear it's head (less than a week). On the test drive I mentioned the clutch feel in passing and the guy edgily sprung in with "ah this model has a dual mass flywheel that's why it feels different from your old one" ... I thought it was just his sales way but it was noted. There was a plastic in the boot that was broken, at first he tried to deny it's existence (As if I'd done it) after weeks of phonecalls (it's due to turn up at my house tomorrow incidentally ) he goes "ah yeah sorry, I've been away for a few days it;s the golf with the boot plastic with a hole at the right hand side isn't it?"
I never actually described the damage to him....so he did know about it!