Some people don't deserve sales

As we were at Surrey County Show wandering around (in full bike kit) we came across the Honda stand, now I know we have no actual interest in Honda bikes, but they did not know that. First time past we looked at the bikes, but kids all over them so we could not get very close, a bit later we went on the stand again as it was quieter, remember this was our second visit to the stand. They totally ignored us as we looked at all of the bikes, nobody even said hello. I have no idea who is responsible for Honda in the Guildford area, but they need their butts kicking if that is their idea of customer service.

At least our local Suzuki dealer is willing to say hello (they are Ducati dealers too). I don't like to be pressured, but a hello hurts nobody does it?

[DJ123]

My guess is it might be Honda from Farnham, just up the road from Guildford. Can you remember the name of them, if there was one?

No name on the stand to notice at all, but then if I offered service that bad I would be ashamed to put my name to it as well. They did have bikes and lawn movers together for some strange reason.

[widepants]

did you look like this ?

[NTECUK]

Honda drains your soul.
You had a lucky escapes , have pity on those in the "Nether".

[Littlepeahead]

When they launched the F650gs factory lowered model at the bike show a few years back I sat on one and the lads on the stand were really sweet, they said the best bit about the bike was that finally they had something that was attracting females to their area, and not just lots of men. You could tell it was a novelty for them. Suzuki on the other hand tried to convince me I needed a Gladius because it came in girly dark pink. I said I very much liked my black SV, especially after replacing all the non black bits like seat and screen with black ones. I think they got the message that we're not all Barbie dolls!

[Kenzie]

I was always taught in sales to say hello to the customer just as an acknowlodgement that they were there. That way the don't feel like they are being ignored. Most people will say "thanks, I'm just looking" others will say "I'm looking for blah, can you help". If you ignore them then they form the impression your whole company is like that and word spreads that you are not very good.

[Sid Squid]

On average Harley dealers and their sales staff have the best attitude. They clearly want to sell their stuff, and they are extremely good at it.

I don't want to buy a Harley, but if I were considering it the fact that they always have knowledgeable, helpful and encouraging staff would go a long way towards making a sale.

[Stingo]

Originally Posted by Sid Squid

On average Harley dealers and their sales staff have the best attitude. They clearly want to sell their stuff, and they are extremely good at it.

I don't want to buy a Harley, but if I were considering it the fact that they always have knowledgeable, helpful and encouraging staff would go a long way towards making a sale.

I have also found this to be the case...best motorbike shopping experience I ever had. Genuinely nice people.

Sounds a bit like CMW in Chichester, they ignore you when you walk in. I would rather travel to Scotland to get a headlight bulb than those muppets. Worst dealer I have ever set foot in. Mate at work went into CMW's a month ago,,thinking about trading in his bike, they wanted to knock off £1000 due to his tyres being slightly worn lol.